Clutch is a Toronto-based technology company that is reinventing the way people buy and own cars. Our mission is to provide customers with a delightful car buying experience by offering high-quality cars at great prices with ultimate convenience while making a positive impact on our communities.

We pride ourselves on being a technology-first company and believe we can fundamentally change the way people buy and own cars. We were tired of traditional dealerships that take advantage of customers and wanted to build something better. We offer high-quality certified vehicles at great prices through a fully online customer experience. We invite customers to browse our inventory online, buy the car that’s right for them, and enjoy effortless at-home delivery.

We have a deep passion for building and bringing teams together. We value individuality, diversity of thought and embrace a problem-solving culture. Clutch is backed by a number of world-class investors including Canaan, Upper90, BrandProject, Azure Capital Partners, FJ Labs and Global Founders Capital.

Responsibilities

  • Professionally & promptly answer over 75 inbound phone calls, emails, and online messages per day
  • Follow up with prospective customers who have submitted their contact information via email, calls, and text
  • Uncover customer needs and qualify them
  • Educate customers on Clutch and answer basic questions on vehicles, financial products, trade-in appraisals
  • Update our CRM with details and notes on all communication with leads
  • Work closely with sales reps to ensure appointments are completed and manage post-delivery follow-up calls

Skills and Requirements

  • Desire to collaborate, engage and roll up their sleeves to get the job done, when necessary
  • Able to communicate effectively over the phone and email (spelling, grammar, etc).
  • Comfortable working in a fast-pace and ambitious start-up environment (over 75 calls and emails a day)
  • Strong organizational skills
  • Effective in time management and prioritizing multiple tasks (scheduling test drives, updating the CRM, completing finance applications, etc.)
  • Energetic individuals with an overwhelming desire and proven ability to create exceptional customer experiences on par with luxury clientele expectations
  • Independent and requires little hand holding
  • Proven proficiency using multiple software applications such as Gmail and CRM systems

Qualifications

  • Experience: at least 1-2 years in a customer service, retail, or call center role
  • Have an OMVIC license or willing to attain one

What we can offer

  • Opportunity to work for an ambitious and fast-moving startup
  • Opportunity to be part of Clutch's fast growing team
  • Full-time position
  • Fun and positive work environment

Job Type: Full-time

COVID-19 considerations:

Please note that this is not a remote position. Deemed an essential business by the Government of Ontario, we are continuing to operate in an office setting. We provide PPE, increased air filtration and have implemented physical distancing measures.

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