Overview
The General Manager of both locations inside Yorkdale Mall contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The General Manager is responsible for the overall results of a dual store location.
Responsibilities
Leadership Attributes
-Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
-Foster a positive team environment by empowering members to participate and cooperate on store initiatives
-Drive employee engagement through consistent recognition and providing training to improve on performance
-Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
-Provide department insight related to the customer experience and communicates information to district team and to corporate partners.
- Host corporate office partners and activities regularly.
- Partner closely with home office partners to share field feedback that supports growing profitable sales, building future initiatives and strategies.
Customer Experience
-Ensure customer service levels are met and exceeded beyond expectations at every opportunity. Sets the brand example.
-Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
-Ensure that customer and employee experience are prioritized over workload or tasking
-Motivate and coach store team to achieve personal and store sales goals
-Monitor sales floor and zone coverage to drive sales and maintain customer focus
-Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
-Ensure store teams receive customer service & product knowledge training to strengthen selling skills
-Model and ensure dress code compliance
-Achieve personal SPH goals*
People & Development
-Recruit quality high level management candidates
-Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
-Ensure management and service associates clearly understand and meet job expectations
-Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
-Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
-Lead new hire on-boarding and training
Visual Presentation/Store Maintenance
-Ensure store meets visual merchandising and maintenance standards
-Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
-Train and support store team in the planning and supervision of store flips and regular merchandising needs
-Ensure store works to merchandising/flip calendars
-Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
-Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives
Financial
-Lead the stores’ business planning process
-Achieve or exceed financial plans through effective planning and management
-Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
-Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
Inventory Management
-To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
-Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
-Train managers and sales associates in inventory management and supervise physical inventory count
-Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
-Ensure operational integrity & asset protection compliance in day to day operations & practices
Skills and Requirements
-Requires 5+ years experience as high volume Store Manager
-Computer proficiency with MS Office; Outlook, Excel, Word
-Excellent interpersonal skills supporting a team environment
-Excellent English communication - verbal and written
-Excellent time management/project skills
-Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
-Ability to recognize and react to changing work demands
-Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
-Goal oriented: ability to stay focused on creating winning results
-Dedicated to high levels of Customer Service and Sales Productivity
-Areas indicating leadership skills such as volunteer work
Physical Demands:
-Hours/days of work can be varied due to the demands of the business
-Must be able to work shift standing and walking and able to lift approx 20 lbs.
-Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
