Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.
Position Overview
The objective of the visual associate is to support execution of company and store merchandising initiatives. This will ensure store standards meet or exceed visual expectations to drive customer experience. Elevating visual merchandising to align with company strategy will increase profitability of the store by maximizing personal/store productivity consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable standards. The visual associate also assists in all areas of store operations, sales floor support, sales floor selling, and customer service as requested.
Essential Duties & Responsibilities
- Maximize sales and personal productivity at all opportunities
- Provide a friendly and welcoming environment
- Demonstrate how new product can mix with existing stock and previous purchases
- Communicate product and customer feedback to managers
- Support on sales floor and back of house functions
- Following all policies and procedures
- Demonstrate effective phone etiquette through customer service
- Follow through with customer experience by following sales floor expectations and visual directives
- Attend and participate in regular floor sets (flips) and merchandising refresh
- Ensure ease of customer experience through visual presentation and overall store maintenance
- Assist in the execution of the brand integrity and visual standards set by the company
- Clean, vacuum, fold, size, steam, replenish as assigned
- Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
- Maintain a professional appearance consistent with established dress code and image guidelines
- Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
Experience, Skills, and Knowledge
- Excellent interpersonal skills supporting both a team environment and customer service
- Excellent English communication- verbal and written
- Excellent time management/project skills
- Strong attention to detail
- Ability to recognize and react to changing work demands
- Visual and/or back of house experience (preferred)
- Goal oriented: ability to stay focused on creating winning results
