Clubhouse is a project management tool created specifically for software product development teams. Its unique interface allows users to see just what matters to them, while also offering the entire team unprecedented visibility into progress across the organization.
Since launching the product in February 2016, our user base has grown exponentially. We're looking to hire a Customer Support Advocate to help our customers adopt our software and dramatically improve the way their teams plan and build their software products. This is a US-based role and we're looking for someone within MT, CST or EST timezones.
Customer Support at Clubhouse is part of the Clubhouse Customer Success team and is all about responsive customer care and proactively reaching out to understand who is using Clubhouse and what matters to them most.
Provide prompt email support to customers, offering guidance on best practices
Triage and troubleshoot problems with customers, writing and tracking bug reports when necessary
Manage and resolve customer administrative requests
Follow-up with customers when bug fixes and requested product features become available
Work with Clubhouse Customer Success Team to communicate and advocate for customer needs
Proactively respond to Net Promoter Score feedback
1-3 years in a customer-facing role
Four-year BA/BS degree or equivalent experience
Solid written and oral presentation skills
Demonstrated willingness to learn/self-teach new technical skills
Demonstrated ability to effectively multitask and collaborate with a cross-functional team
Bonus Points For:
Experience with Zendesk, CRMs, and NPS surveys
Familiarity with project management tools and methodologies
What We Offer:
We are a geographically-distributed team headquartered in the NoMad neighborhood of NYC. We offer competitive salaries, a flexible work schedule, unlimited vacation, and medical/dental/vision benefits.
How to Apply:
If you are interested in this position, please take a moment to send a resume and a cover letter explaining why you are interested in Clubhouse using the form below. We look forward to hearing from you!
Clubhouse is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.