About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion page views each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.

About the Department

Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About the Role

Cloudflare is looking for a dynamic, forward thinking Salesforce administrator to drive automation of processes and manage the next evolution of our Salesforce.com (SFDC) environment. You’ll be responsible for the day-to-day system administration including: user management, basic configuration, identifying and troubleshooting issues, integration with other systems and documentation. In addition, you will collaborate closely with Sales, Partnership, Marketing, Customer Support, Legal and Finance teams to meet the needs and goals of the business.

Responsibilities

  • Troubleshoot, resolve, escalate, and track system issues.

  • Perform, user management, profile, permission set creation and maintenance.

  • Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.

  • Handle inbound user requests and respond to them in a timely manner in our ticketing system.

  • Perform customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, reports and dashboards.

  • Support QA efforts during implementations and rollouts of new system features.

  • Apply best practice design patterns and help shape the team.

Requirements

  • Bachelor’s degree

  • Self-starter with great curiosity about technology and behavior

  • 2+ years Salesforce administration experience

  • Strong knowledge of record sharing leveraging profiles, role hierarchy, permission sets, account teams, and sharing rules ●

  • Proficiency with business automation platforms (Marketo, Partner portal, DocuSign, Apttus CLM, Twilio, Salesforce Lightning etc.).

  • Proven ability to work creatively and analytically in a problem-solving scenario

  • Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks

  • Ability to thrive in a fast-paced environment with high attention to detail

  • Being a strong team player is essential for this role.

What Makes Us Special

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.

Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.

Cloudflare is a security company. A successful background check is required for employment.

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness.  We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

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