At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
What You'll Do:
Join Cloudflare to manage and improve the onboarding experience for the Cloudflare for Startups program. This job will play a crucial role in improving and maintaining the growing demand of customer onboardings. The ideal candidate is process driven, organized, communicative, and willing to own the entire onboarding lifecycle for Cloudflare for Startup participants. This role requires a proactive individual with a proven track record of improving processes, exceptional multitasking abilities, and experience in customer-facing or program management roles.
Responsibilities:
- Oversee and streamline the onboarding process for startups in the Cloudflare for Startups program
- Manage and report on a tight SLA from application to successful onboarding.
- Ensure a smooth and efficient onboarding experience for new startups.
- Collaborate with the Cloudflare for Startups Lead, Shared Services, Engineering, Billing, and other teams to manage and improve the overall process.
- Help answer any questions and/or requests from startups and accelerators in need of assistance throughout their onboarding journey.
- Identify and implement improvements to the onboarding process to enhance efficiency and effectiveness.
- Develop and maintain documentation and resources to support the onboarding process.
- Help support new accelerators and ensure successful implementation across GTM systems.
Examples of Desirable Skills, Knowledge, and Experience:
- Minimum of 2-3 years of experience in a customer-facing, operational, and/or program management role.
- Proven track record of improving processes and enhancing operational efficiency.
- Exceptional multitasking and organizational skills.
- Experience in SaaS or technology industries is a plus.
- Strong communication and interpersonal skills.
- Proficient in Excel/Google Sheets.
- Prior experience with CRM tools like Salesforce, Coda, Tableau or Big Query is a plus.
- Ability to work independently and as part of a cross-functional team.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
