About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

The Associate CSM role is two-fold:  Firstly, you will be supporting a portfolio of customers, and secondly, you will be acting as a contract specialist supporting the wider CSM team in APAC.

Customer responsibilities:

You will be responsible for ensuring the success of a portfolio of Cloudflare’s contracted customers and managing all of their post-sale experiences. This includes being an escalation point for support issues and directing customer questions.  From a commercial perspective, you will be responsible for the retention of your book of business and uncovering opportunities for expansion within your portfolio. You will be highly organized, data driven, and able to manage a large portfolio of customers. 

Additional responsibilities will include:

  • Build relationships with customers (primarily via remote conversations)
  • Manage the customer life cycle including contract renewal
  • Demonstrate a high degree of empathy for customer requests
  • Work cross-functionally to resolve customer business issues and work towards their stated goals, including the ability to escalate appropriately and efficiently.
  • Uncover opportunities for customer expansion new products to drive expansion opportunities
  • Communicate customer feedback and product needs to appropriate internal teams

Contract responsibilities:

You will also develop expertise in customer contracts and act as a contract specialist supporting the wider Customer Success team in APAC to process customer contract amendments in an accurate and timely manner. You will liaise with customers and internal stakeholders to ensure these processes are run efficiently. It is imperative that you manage your time effectively to ensure that you are working on high priority items.

Examples of desirable skills, knowledge and experience

  • Bachelor's degree required. 
  • Demonstrable organizational skills
  • Experience working directly with customers in a B2B environment
  • Basic understanding of computer networking and “how the internet works.”
  • Curiosity to learn about the cloud security and performance industry.
  • Experience with account portfolio planning and prioritization, including Salesforce upkeep.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Native language proficiency in Japanese (verbal and written)
  • Strong phone and interpersonal communication skills in English (verbal and written) 
  • Understanding of application, server, and network security a plus.


What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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