We’re powering the continuous economy by building the world’s first end to end system for automated software delivery.
CloudBees is the hub of enterprise Jenkins and DevOps, providing companies with smarter solutions for accelerating the development and delivery of the software that fuels their business.
CloudBees is a globally distributed company with more than 500 employees in over 15 countries working together to invent a new category of software - one that automates the delivery of software. As every company in the world is becoming a software company, and as software delivery practices evolve from slow, infrequent releases toward continuous delivery supported by CI/CD, DevOps practices, and the cloud, this new software category will become the most mission critical new business system in the modern enterprise. CloudBees is enabling organizations to successfully adopt a whole product approach to creating value through software.
CloudBees was founded in 2010 by FOSS veterans from JBoss and RedHat and became the home of Enterprise Jenkins when they joined forces with Kohsuke Kawaguchi, CloudBees’ CTO today and the inventor of Jenkins. Jenkins is the world’s most widely deployed, flexible and capable CI/CD software platform, with 200,000 known installations and a vibrant ecosystem of over 1,500 plugins and an estimated 20 million developers using Jenkins.
We are helping global companies around the world deploy Jenkins-based solutions at large scale. The only way to help customers successfully achieve their goals is to ensure our support team is made of Jenkins specialists who can provide expertise to our customers, with the direct backup of our elite Jenkins engineering team.
Support is a global function at CloudBees. The team addresses customer requests from around the world, although the bulk of requests today come from the US and Western Europe.
What You’ll Do
Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position.
- Ability to analyze scenarios of software implementations and provide solutions for problems
- Set correct priorities for ongoing issues
- Work with the CloudBees development team to improve products and/or resolve customer issues
- Work with other software partners to resolve customer issues
- At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally
- The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial
- Capable of working in a fast-paced environment
What The Role Requires
- Bachelor degree in computer science / IT – or – equivalent experience
- Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting
- Jenkins user (setting up release processes, for example)
- Measurable level of experience in multiple operating systems (Windows, Linux, OS X)
- Measurable level of experience with continuous integration. Jenkins experience preferred
- Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...)
- Basic knowledge of shell scripting (CMD, KSH)
What You’ll Get
- Highly competitive benefits and vacation package
- Ability to work for one of the fastest growing companies with some of the most talented people in the industry
- Team outings
- Fun, Hardworking, and Casual Environment
- Endless Growth Opportunities
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.