ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Support Specialist, IT on a permanent basis.
The Support Specialist, IT will implement IT software installation and support for IT infrastructure and end-users.
Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career!
Main Job Tasks and Responsibilities:
- Implement IT software installation and support for IT infrastructure and end-users.
- Monitoring hardware, software, and system performance metrics.
- Provide IT assets to employees as per assets’ agreements and ensure assets return.
- Conduct Preventive maintenance and repairing of IT Assets as per company requirements.
- Plan, design and implement new office networking infrastructure.
- Provide IT reports and review as per procedural documentation.
- Provide timely response and solutions for tickets as per IT HelpDesk.
- Perform BCP activities as per procedures and BCP calendar timelines.
- Support the Senior Leadership Team by aligning the IT infrastructure to achieve current and future business requirements.
- Conduct laptops maintenance and troubleshooting.
Education and Experience:
- Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- Minimum one year of IT relevant working experience.
- Effective verbal and written English communication skills.
- Good understanding of network infrastructure.
- Good at photoshop skills.
- Strong teamwork and collaboration abilities.
- Ability to balance multiple priorities simultaneously.
- Broad technical infrastructure experience at scale covering compute, storage, networking, end user support and security disciplines and applications.
- Knowledge of hardware & software installation and configuration.
Our Benefits:
- Flexible Working Hours
- Full performance and development process with end of year reviews
- Employee satisfaction survey - your feedback is important for continuous improvement
- Health Insurance
The Application Process
Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
