ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

The duties of the Senior Accounts Receivable Analyst include ownership of cash inflow through daily cash and bank reconciliations, daily collections e-mails and sometimes calls, dunning system management, and escalation of delinquent payments in a high volume, fast paced, goal oriented team.

Responsibilities:

Collect on all aged outstanding accounts via telephone and written correspondence
Accountable for reducing delinquency for assigned accounts
Maintain an updated status report for all overdue accounts
Must communicate & follow up effectively with Sales regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Alert leadership of potential risks and exposures
Application of payments received
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Respond to all customer inquiries concerning billing and record information in a timely manner
Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
Weekly and monthly reporting to direct manager
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to both external and internal teams
Meet defined department goals, KPIs, and activity metrics
Strong GL/Reconciliation Background, and ability to reconcile any and all AR GL accounts
Be able to review and identify payments and reach out directly to customers for remittance advice
Work with the General Accounting team to identify and address any non-AR related cash entries
Perform at minimum 1 bank reconciliation per day
Provide customer service regarding collection issues, resolve customer discrepancies and short payments
Monitor collection status of larger balances and provide weekly updates to direct manager

Qualifications:

Bachelor's degree in a Finance/Accounting/STEM related field or equivalent work experience
3-5 years of High Volume B2B Collections experience
Knowledge of Billing and Collections procedures and best practices
Experience with NetSuite and Salesforce
Excellent English proficiency with proven written and verbal communication skills with customers and internal stakeholders
A high degree of diplomacy and urgency
Commitment to delivering excellent customer service

#LI-Remote #LI-MCM

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

If you are a European Job Applicant, see our privacy policy for further details.
If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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