ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
- Work with the ClickUp University manager to build educational content for ClickUp customers through multiple methods of delivery, including short videos and email campaigns.
- Collaborate with other instructional designers to scope, create and deliver on-demand and live training content.
- Develop high-quality eLearning content, including product knowledge, best practices, courses, activities, certifications, videos, scripts, and more to ensure customer success and adoption.
- Analyze existing ClickUp University materials to identify additional learning needs and develop relevant content.
- Collaborate closely with Revenue teams and SMEs to create comprehensive training materials.
- Partner with customer success and professional services to define best practices and scope eLearning content.
- Maintain existing courses with regular updates based on outdated content, revamped value propositions, and product releases.
- Contribute to building scalable processes for ClickUp University, content creation, review procedures, and team collaboration.
- Standardize course structures, activities, quizzes, certification programs, and video script templates.
- Support design and creation of a customer certification and badging program.
- Assess content effectiveness and contribute to strategy, framework, learning paths, and courses for eLearning.
- 3+ years of experience in education/training development or relevant field.
- Strong communication skills: written, verbal, and listening.
- Proficiency in course authoring tools (Articulate 360, Adobe Captivate, etc.).
- Experience in creating video and course content, preferably for SaaS products. (Familiarity with video tools like Camtasia is a plus)
- Knowledge of various learning methods and the ability to blend them to achieve learning objectives effectively.
- Ability to prioritize and adapt in a fast-paced environment.
- Background in Project Portfolio Management or Collaborative Work Management space is preferred.
- Excellent project management skills.
- Strong interpersonal skills, with the ability to build relationships, influence others, and prioritize tasks effectively.
- Experience collaborating cross-functionally with different enablement and revenue teams.
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
