We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
understand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risk.
We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what
we are doing and going to do. The way we do things, matter and influences how we drive our organization
forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding
across the globe.
Purpose
As a Senior BI & Data Visualization Specialist you will oversee the advancement of our approach to Data
insights and visualization within a cross-functional, scrum-based team. We are transforming and advancing
the way we do DATA at Clickatell and this role is key on propagating best practices around turning data
into insights. This role will champion the adoption of cutting edge DATA trends in benefits of our business
transformation. As such, expect a combination of executive and technology responsibilities from data
mapping to AI adoption while strengthening of our analytical presence in the Chat Commerce market.
We Do The Right Things
Responsibilities of the Role
o Develop and maintain strategy and a practical roadmap for an enterprise-wide BI reporting and
analytics platform (Internal and External Data Products)
o Provide BI & Analytics technical oversight across cross-functional teams, fostering a culture of support
and collaboration within the Data team and the broader product-development organisation.
o Oversee and validate the creation of Data Visualization prototypes to support the elicitation of
Business needs and to turn data into actionable business insights.
o Introduce and advance AI-powered business intelligence from prototyping to production:
forecasting models, automated classification, and prescriptive recommendations
o Hands-on participation in BI & Analytics deliverables, coding, peer reviews, delivery of execution
plans, etc.
o Ongoing collaboration with discipline leads: Data Architecture, DBA, Data Engineering, and Product,
on defining execution plan for Clickatell’s Data Products. o Work closely with data engineers and analysts in the development of scalable and robust pipelines
by means of completing and maintaining source to target mappings templates and associated
metadata
o Oversee the advancement of Analytical models by working in collaboration with Data Modelers and
Data Analysts in translating or anticipating business needs into actionable data solutions
o Work in a scrum-based team that is passionate about enabling a data culture throughout the
organization
o Maintain Jira content relevant and ensure the reports of the team progress is a reflexion of the team
velocity and capacity
o Breaks down strategic problems, and analyses data and information to provide subject matter
insights and recommendations.
o Support Data Analysts in documenting and maintaining operational procedures and processes
relating to analytical and reporting processes.
o Assist in the ongoing changes resulting from the roll out of Clickatell’s Data Strategy i.e. Change
Management, Communication, Progress Updates, etc.
We Are On A Learning Journey
Requirements of the Role
o B-Tech or bachelor's degree in engineering, computer science, or informatics or equivalent
Work Experience
o 7+ years of experience as a Business Intelligence or Insights Analyst
o 5+ years of experience in developing Power BI reports, including DAX calculations
o 5+ years of experience in writing SQL queries in one of PostgreSQL, Amazon Redshift, or
MySQL
o 3+ years of experience working in cloud environments
o Expert Knowledge and experience in data preparation, data analysis, and statistical tool
sets
o An analytical mindset with superb communication and problem-solving skills.
o Ability to identify complex problems, and to discuss resolutions clearly and in nontechnical
terms.
o Lead and train the BI Visualization Specialists.
o Strong Leadership silks with the ability to delegate to a diverse team.
o Knowledge and experience in Business Intelligence, data warehousing (dimensional
modelling).
o Experience with data transformation tools such as Airflow will be advantageous.
Knowledge and Abilities
o Demonstrate a passion for problem solving and data presentation technologies
o Well versed in Agile framework, specially Scrum and Lean Development
o Knowledge in Power BI, data ETL, data model and automation
o Excellent mathematical, analytical, and problem-solving skills and ability to interpret
complex data.
o Self-driven, results oriented.
o Strong communication, interpersonal and presentation skills, and ability to deal with all
levels of management.
o Passion for Mentorship and Leadership.
A Bit About You
You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and
working across multiple projects simultaneously. You set the priorities to deliver practical solutions for
opportunities and change. You achieve results though maximizing resources and leading the way to the
best solutions. You build and invest in relationships and influentially engage across teams, and with
specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes
and coach the team on procedures and adopting new techniques. You are incredibly independent and
a self-starter with a microscopic attention to detail. You take initiative by being resourceful and
proactive.
Why You Should Join
Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your annual leave
o Remote working and access to office hubs as required.
o Home office set-up with laptop, monitor and other related items
