Looking to do work that matters?

We get it – it’s why most people come to Cleo. Together we’re fighting for the world’s financial health, building an AI that helps our users make the best money decisions from day one. We’ve helped over 4 million people so far with personalised insights and a voice you don’t expect in FinTech. But it’s time to do more.

As we enter the next phase, we’re looking for more improvisers, data geeks and grown ups who want to own their work and create meaningful change.

What you’ll be doing

  • Defining key product metrics and KPIs to track the success and potential abuse of our payments infrastructure
  • Working alongside PMs, engineers, designers, and user researchers to understand how payments integrate with current user experience
  • Deep-diving into specific suspicious user cohorts to identify potential fraud vectors
  • Helping assess the impact of potential fraud rules on driving down abuse while maintaining a good experience for others
  • Setting up and monitoring A/B tests to improve our payments success rate
  • Helping define a wholistic payments and fraud strategy for quarters to come as Cleo scales

About You

  • Understanding of the payments and/or financial fraud space, preferably of US card and Automated Clearing House (ACH) payments
  • Willingness to do hands-on deep-dive analytical investigations
  • Experience with analytical problem solving, especially in an operational environment
  • Knowledge of how to conduct nuanced A/B experiments and leverage holdouts for measurement
  • Demonstrated experience working with ambiguity, adapting and learning new skill sets

What do you get for all your hard work?

  • An above market compensation package (Base + Equity). We're prepared to pay for the very best. You can view our progression framework and salary bandings here: https://cleo-ai.progressionapp.com/data - this position is a AX3-AX4 level and we can pay £56000-£85000 p.a depending on experience.
  • Work at one of the fastest growing tech startups, backed by top VC firms, Balderton & EQT Ventures
  • Cleo is a culture of stepping up. We want, and expect you to grow and develop. That means trying new things, leading others, challenging the status quo and owning your impact. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
  • We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means the usual perks but it also means flexibility.
  • Other benefits include; 
    • 25 days Annual leave a year + public holidays
    • 4.30pm finish every Friday 
    • Regular lunch-and-learns as part of a general learning culture
    • Online courses and internal training to level up your skills like from coding, to SQL, to management training 
    • Choose your own gear, ask for the tools you need, and we’ll seek them out for you 
    • Cleo socials and activities 
    • Online mental health support via Spill
    • Access to Pushfar - online platform for external mentorship
    • A clear career progression path through Progression https://cleo-ai.progressionapp.com/ 
    • And many more!

We are committed to making Cleo a more diverse and inclusive workplace. We are making continuous changes in order to make sure that all voices, especially those of minorities are heard, supported and celebrated. Our work doesn't stop at hiring, and we are providing every employee with training, support and development throughout their Cleo career, alongside training specific to inclusivity.

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We're massively focused on creating a diverse and inclusive workplace and to ensure that we're tracking in the right direction there are a few questions below that we'd love your help with that will help ensure that we're treating every application fairly and equally.

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