About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. 

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. 

About the Opportunity

We are seeking a dedicated and experienced Manager to oversee our team of Care Coordinators and Client Services Analysts. The ideal candidate will be responsible for managing daily operations, ensuring job performance meets company standards, and reporting on operational metrics. This role requires a strong focus on operational efficiency and timely turnaround of ticket-based tasks. This role is based in Denver, CO. 

Responsibilities

  • Supervise and support a team of Care Coordinators and Client Services Analysts.
  • Manage daily operations to ensure efficient workflow and high-quality service delivery.
  • Monitor and evaluate job performance, providing feedback and coaching as needed.
  • Work with leadership to develop and implement strategies to improve operational efficiency and meet performance targets.
  • Oversee the ticketing system to ensure timely resolution of client issues and incoming requests.
  • Act as a player/coach, working alongside the team to resolve incoming requests as needed.
  • Work with leadership to prepare and present regular reports on operational metrics and team performance; weekly, monthly and quarterly.
  • Collaborate with other departments to streamline processes and enhance service delivery.
  • Handle escalated client issues and ensure satisfactory resolution.
  • Conduct regular team meetings (e.g. Daily Huddle) and training sessions to keep staff informed and motivated.
  • Ensure compliance with company policies and industry regulations.

 

Requirements 

  • Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
  • Minimum of 5 years of experience in a supervisory or managerial role, preferably in a healthcare or client services environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using ticketing systems and other relevant software.
  • Ability to analyze data and generate actionable insights.
  • Strong organizational and problem-solving abilities.
  • Commitment to providing exceptional client service.

Skills and Competencies:

  • Strategic thinking and problem-solving skills.
  • Servant leadership approach.
  • Ability to manage multiple lanes simultaneously.
  • Detail-oriented with a focus on quality and client satisfaction.
  • Experience presenting to executive audiences.

 

Salary: $118,000 - $126,500

 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.

Working at Cleerly takes HEART. Discover our Core Values:

  • H: Humility- be a servant leader
  • E: Excellence- deliver world-changing results
  • A: Accountability- do what you say; expect the same from others
  • R: Remarkable- inspire & innovate with impact
  • T: Teamwork- together we win

Why you should apply:

  • PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
  • GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities.
  • OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan.
  • BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents.

Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.  We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Job duties, activities and responsibilities are subject to change by our company.

#Cleerly

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