The Clearwater Client Servicing Team supports clients’ daily trading and investment reporting needs through reconciliation, data validation, and proactive client support. The team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow by increasing their knowledge of the Clearwater platform and providing them with effective solutions to their performance and investment reporting requirements. We work as an extension of our clients’ teams, and we collaborate with them to ensure our product meets their current and future needs.
Clearwater is seeking candidates with Insurance experience and a commitment to client success. This role plans and oversees enterprise-level support and servicing activities for clients. Develop client relationship and understanding of client business product installations to identify service needs by working closely with clients to solve complex investments reporting and portfolio accounting challenges, as well as a high degree of collaboration with internal teams and will be located in Boise, ID. Open to remote employees.
Collaborate directly with clients to build and own valuable relationships and ensure their success
Find opportunities to establish extra value to clients outside of day to day servicing
Prioritize and coordinate projects across large and strategic clients
Handle complex investment accounting, performance, risk, and compliance requests
Provide client training on best practices around daily operational & trading support using Clearwater
Advise on how to leverage Clearwater's flexible reporting in monthly/quarterly client statements
Reconcile investment activity using custodial and client’s OMS data
Proactively seek ways to add value to your team & Clearwater
What we look for:
Bachelor’s Degree and directly relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, or Investment Operations
Working knowledge of financial services, accounting, structured products, derivatives, fixed income securities, etc
Persuasive, clear and concise communication
Commitment to agility, continuous learning, improvement and operational excellence
Competitiveness, creativity, curiosity, passion and drive
Professional certifications i.e. CPA and CFA are desirable
Prior experience with SQL, Python or other databases & coding languages is desirable
What we offer:
Headquarters in the heart of downtown Boise
Business casual atmosphere in a flexible working environment
Team focused culture that promotes innovation and ownership
Access to cutting edge investment reporting technology and expertise
Continual learning, professional development and growth opportunities
Competitive salary and benefits package; including health, vision and dental
Additional benefits including PTO, 401(k) with 4% employer match
Maternity and Paternity leave
About Clearwater Analytics®
Clearwater Analytics® is a global SaaS solution for automated investment data aggregation, reconciliation, accounting, and reporting. Clearwater helps thousands of organizations make the most of investment portfolio data with cloud-native software and client-centric servicing. Every day, investment professionals worldwide trust Clearwater to deliver timely, validated investment data and in-depth reporting.
Clearwater aggregates, reconciles, and reports on more than $5.5 trillion in assets across thousands of accounts daily for our Fortune 500 clients.