VP of Managed Services

Reports to Chief Customer Officer

Department: Customer Success

Location: Austin Metropolitan area or must be open to relocation 

ClearDATA is currently seeking a VP of Managed Services who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The VP of Managed Services is responsible for overall quality of implementations, security operations, ongoing support, and related services for our customers.

In this role, you will lead the Managed Services team with obsession for customer success and security with cloud-based technology. You will engage closely with sales to ensure that customers are transitioned from sales into a secure and compliant cloud seamlessly. You will collaborate with our product team to provide customer feedback for all products and services, as well as integrate with product managers to develop innovative solutions. In addition, you will work closely with privacy, security and compliance to ensure that policies, procedures, regulatory requirements, audit requirements, and risk mitigation tactics are executed.

Responsibilities:

  • Drive managed services strategy and execution in alignment with company-wide objectives and roadmaps
  • Scale and innovate service delivery for enterprise customers on a cloud maturity journey in a 24/7 environment
  • Recruit, coach, and develop a high-performance, customer service focused team
  • Set and achieve quarterly goals in alignment with company plans
  • Design, measure, and improve performance of KPIs and other metrics
  • Collaborate cross-functionally to identify and implement service improvements based on customer feedback, competition, roadmaps, and other drivers
  • Partner with sales as a key evangelist for managed services
  • Partner with product team to deliver innovative integrated solutions
  • Select, deploy and maintain tools and automation to improve quality and cost efficiency
  • Act as an escalation point for customer issues and security related incidents
  • Prepare and present updates on managed services for executives and other leadership

Requirements:

  • Best-in-class customer services in complex business-to-business situations
  • Cloud and/or SaaS technology-based product and service offerings
  • Security and compliance experience
  • 10+ years in leading technology services or managed services teams

Why You’ll Like Working Here:

  • A dynamic company that rewards high performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Business-casual dress code
  • Flexible working hours
  • Medical Dental Vision HSA Life and 401K
  • Stock options

 

ClearDATA is an EEO/AA employer M/F/V/D

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