CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports and venues. With over 3 million members so far, CLEAR is the identity platform of the future, today.

The Senior Manager, Field HR will help support CLEAR’s field operations within an assigned region. This includes assisting in staffing and recruitment efforts, coordinating policy and benefits training, onboarding/offboarding, and development initiatives. You will be responsible for overseeing the HR function at multiple locations across various states, so previous experience with multi-jurisdiction operations is a huge plus.


What You Will Do:

  • Help execute the operations and administration of the Human Resources function within the assigned locations
  • Support, coach, and develop your assigned locations. Work closely with both Regional and General Managers to indirectly manage and develop all levels of CLEAR airport teams to achieve location- based human resource initiatives.
  • Help develop and administer policies and programs which allow team members to maximize their contribution to the airport results.
  • Help manage the resolution of employee relations issues; this includes appropriately escalating matters to HR leadership as needed, facilitating coaching or mediation sessions, assisting in the creation of performance improvement plans
  • Help develop field level management skills in recruiting, hiring, and performance management
  • Ensure compliance regarding all employment practices: selection processes, I-9 reporting, e-verify, record keeping, EEOC compliance & reporting, and file management
  • Support benefits administration, open enrollment, monthly reconciliation and maintenance initiatives for all associates at assigned locations
  • Lead recruiting and KPI programs for hourly employees
  • Establish analytic programs for turnover metrics and reductions
  • Lead onboarding/offboarding processes


Who You Are:

  • You have a Bachelor degree in Human Resources or related field or equivalent training and experience
  • Minimum 5 years of experience in generalist Human Resources management preferably within the hospitality or retail industry.
  • Required proficiency, knowledge, and experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management
  • Working knowledge of federal and state laws and regulations.
  • Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines
  • Experience in coaching and providing training for business partners and managers
  • Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions
  • Strong working knowledge of G-Suite & MS Office (Word, Excel, Power Point)
  • Knowledge of and experience with HR systems (ATS, HRIS, Performance Management)
  • Experience in coaching and providing training for business partners, managers, and hourly team members
  • Excellent oral/written communication skills, including group facilitation and presentation skills
  • Experience in coaching and providing training for business partners and managers
  • Ability to travel 25% - 50%, depending on company needs


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