About ClassPass:

Our mission is to inspire people everywhere to live fuller, happier, and more active lives. That’s why we created ClassPass: a membership that gives customers access to boutique fitness classes, gyms, and wellness offerings across a wide network of partners around the world.

About the right team member:

You are an experienced IT professional with a passion for helping others. You understand the needs of a rapidly growing company and know-how to scale systems and processes accordingly. You can identify issues before they arise and tackle them with speedy yet thoughtful and effective solutions. Primary responsibilities include the management of the team’s work queue, leading the global service staff, developing support processes/procedures, tracking performance metrics and effectively communicating with company leadership. 


  • Lead the global IT Service team, which includes the US and EU based staff
  • Ensure consistent and effective support for our global employees through standard processes, procedures, and necessary training
  • Establish, meet and continuously improve defined service levels for incident resolution and request fulfillment. This includes ownership of both help desk and video conferencing performance
  • Develop and maintain both IT and employee training materials/documentation
  • Manage the corporate IT function for ClassPass, including IT budget and policies, inventory management, wifi/networking configuration, A/V support, data security and retention initiatives, remote office support, and more
  • Research new technologies and drive large-scale infrastructure improvements to support a fast-growing, ever-changing work environment with fiscal responsibility in mind
  • Support the local office for hardware needs, respond to incidents, and hardware requests and repair
  • Uphold a customer-first approach to IT and interface daily with employees


  • Bachelor’s degree in Information Systems, Computer Science or a related discipline
  • Minimum 6 years of IT experience with at least 4 years in IT management and at least 3 years leading a global service team
  • Track record of a successful corporate office and network expansion, international expansion experience preferred
  • Experience recruiting, coaching and retaining a distributed (preferably global) team
  • Experience driving the adoption of one or more infosec compliance standards, such as SOC 2 or GDPR
  • Experience managing projects with broad scope and multiple customers, such as office build-outs
  • Experience designing and implementing processes to meet the needs of a growing team,  from onboarding/offboarding to procurement and everything in between.
  • Strong time management skills and ability to juggle multiple requests at once
  • A track record of continuous improvements, such as monitoring and reducing time to respond and close helpdesk requests
  • Experience selecting best-in-class cloud enterprise applications (ie:  Slack, GSuite, Office 365, Zoom) and managing them to a budget
  • Familiarity with managed network solutions such as Ruckus and Meraki
  • The ability to share in the day to day workload of the team, providing the local IT support for the IT team in the San Francisco office
  • Excellent written and verbal communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ClassPass are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.