In this role, you are the face of ClassPass to our corporate partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners.
The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships.
Build strong, long-term relationships with top corporate partners by helping them grow their employee engagement on ClassPass
Engage with key partners during a monthly check-in via phone or in-person meetings (some you’ll interact with every day!)
Assist with resolving transactional issues and completing ad hoc projects
Deliver outstanding service to our corporate partners
Assist with onboarding of new business
Leverage negotiation and persuasion skills to maintain relationships with corporate partners
Must have 2+ years of experience in account management, business development, or similar role
A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
A team player and comfortable with an ever-changing startup environment