Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn’t be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.
Read more about Us, Our People, and Our Culture here.
What do we do?
We empower governments to deliver exceptional citizen experiences
Clariti’s government software helps North America’s largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.
As of 2023, following Clariti’s acquisition of Camino Technologies, a leading permitting and licensing software company serving small and mid-sized governments, our software is used by tens of millions of North Americans every day.
If you’re interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.
Reporting to the Group Product Manager, the Senior Product Manager at Clariti Software will be at the forefront of driving our mid-market product strategy. You will be responsible for identifying market opportunities, shaping the product direction, prioritizing, and executing on a product roadmap that delights our customers and aligns with our business goals. In this highly collaborative role, you will work closely with engineering, design, marketing, customer experience (CX), and sales teams to guide the product lifecycle from ideation to launch and beyond.
The ideal candidate will be a strategic thinker, continuous learner, have a strong background in product management, excellent communication skills, and the proven ability to deliver high quality solutions that delight customers. This position is for those that are dedicated to solving problems from a place of deep customer empathy, insights, and are driven to make a significant impact as we create the best software for citizens and government employees around North America.
What will you work on?
- Strategic Leadership: Collaborate with product leadership to define and drive the product vision and strategy for our rapidly growing mid-market offering, ensuring alignment with Clariti’s overall business objectives.
- Market Insights: Identify market opportunities through customer/market feedback, industry trends, best practices, competitive analysis, win/loss analysis, internal stakeholders, and data to shape product direction and execution.
- Product Innovation: Contribute to and evaluate new product concepts for future roadmaps, performing discovery, experimentation, and validation to bring impactful new capabilities and enhancements to market.
- Roadmap Development: Develop and maintain a detailed product roadmap, prioritizing problems, solutions, and initiatives based on insights, data, business impact, and customer value.
- Cross-Functional Collaboration: Partner with engineering, design, marketing, CX, and sales teams to foster a collaborative environment that promotes innovative solutions.
- Product/SW Lifecycle Management: Oversee the entire product lifecycle, including ideation, prioritization, definition, development, and successful launch of new capabilities. Including participating in agile ceremonies with engineering and design teams.
- Stakeholder Engagement: Present product plans, progress, and results to senior management and key stakeholders, building trusted relationships with both internal and external stakeholders.
- Customer Focus: Develop a deep understanding of customer needs through empathy and insights, ensuring our products deliver significant value and delight users.
- Product Evangelism: Serve as the mid-market product evangelist and domain expert, providing valuable insights, driving enablement, and fostering open communication cross-functionally
- Metrics and Continuous Learning & Improvement: Define and drive key product metrics to measure success and identify actionable areas for improvement, creating a data-driven framework for informed decision-making.
What you bring to the team?
- Bachelor's degree in Business, Engineering, Computer Science, or a related field
- 5+ Years of product management experience with a proven track record of delivering impactful, high-quality solutions, ideally in a SaaS environment
- Strong leadership and team collaboration skills including active listening, continuous learning, and driving & delivering results
- Strong analytical thinking and problem-solving skills with a data-driven approach to support decision-making
- Excellent communication and interpersonal skills with the ability to present confidently to senior leadership
- Experience assessing the scope and effort required to deliver required software solutions
- Ability to lead client discovery, solutioning, and alignment conversations
- Experience with market research and validation tools/techniques
- A strategic thinker and continuous learner who is dedicated to solving problems with deep customer empathy
- Self motivated, results oriented, and can execute effectively with a strong sense of ownership, acting with urgency, and accountability
- Strong ability to bring clarity in ambiguous or uncertain environments
- Adaptable and able to thrive in a fast paced, dynamic environment
- Strong attention to detail and exceptional customer centric approach to creating the best software for our customers
- Experience with agile development methodologies and tools (i.e. Jira, Confluence, Notion); empowered product team framework is a plus
- Experience navigating stakeholder management in a remote environment is a plus
The initial base salary range for this role is expected to be between $120-160k annually. Our compensation bands are based on various factors, including the labour market (as informed by our business stage and industry), job type and job level. Exact salary offers will be determined by factors such as the candidate’s qualifications, experience, knowledge and skills.
If you have questions about compensation as we move through the process, we’re happy to discuss further.
Why join Clariti?
Our Commitment to ED&I
At Clariti, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we’ve been working on this? Reach out to our People & Talent team and we’d be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.
We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:
- 100% ‘remote-first’ Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
- Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
- Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it!
- Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
- Comprehensive Extended Benefits package* - including coverage for medical, dental and vision - starting on day one!
- $500 Annual Wellness Spending Account* - (prorated based on start date) for team members' personal health and wellbeing
- An Annual Professional Development budget*, and high potential for growth and continuous learning
- Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
- Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
- Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse
*Note - any benefits listed with an asterisk are subject to employee eligibility (i.e.: FT Permanent employees or employees covering a long-term contract of +12 months)
Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.
Don’t meet all the requirements but still interested in applying for an opportunity? We’re all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.
