Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn’t be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.
Read more about Us, Our People, and Our Culture here.
What do we do?
We empower governments to deliver exceptional citizen experiences
Clariti’s government software helps North America’s largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.
As of 2023, following Clariti’s acquisition of Camino Technologies, a leading permitting and licensing software company serving small and mid-sized governments, our software is used by over 150 million people each day.
If you’re interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.
Who we're looking for
We are seeking a dynamic and visionary leader to join our senior leadership team as our Vice President of Product. Reporting into our Co-CEO and leading a team of smart, dedicated and talented Product people in the disciplines of product management, design and technical writing, you will have the unique opportunity to shape and steer the direction of our suite of product offerings. You will harness the collective expertise of both our enterprise and our mid-market Product teams to drive alignment & innovation, build scalable solutions, and contribute to the continued success of our products and teams. You will also partner with leaders across the company to build a robust feedback loop between what customers want and why and what we prioritize and build.
Key Responsibilities:
- Product Vision: Develop and communicate a product vision outlining our product suite’s purpose in small, mid and enterprise size governments and the future direction of our product, ensuring alignment between business goals and decisions we make as a Product team.
- Product Strategy: Develop and articulate a comprehensive plan for achieving the product vision, including the path to building long-term value for our customers and differentiation across our product suite.
- Product Roadmap: Collaborate with cross-functional teams to prioritize and develop a detailed product roadmap aligned with the overarching strategy across our product suite.
- Customer Driven: Ensure the roadmap reflects a customer-centric approach and is responsive to evolving market demands.
- Product Metrics: Establish a clear framework for success, defining and refining leading and lagging key performance indicators and success metrics for the product organization.
- Leadership: Inspire and motivate a high-performing team, including product management, design, and technical writing.
- Expectation Setting: Clearly articulate expectations for each discipline and role, fostering a collaborative and innovative work environment.
- Decision Making: Make strategic decisions providing clear rationale and maintaining open communication across the team.
- Accountability: Drive a culture of accountability, ensuring that every team member understands their role in achieving departmental success.
- Hiring/Performance Managing: Lead the day-to-day management and career growth of the product team (e.g. 1:1s, career growth and mentorship), along with recruitment efforts in product to build a skilled and diverse team.
- Coaching: Coach team members to enhance their capabilities, holding them accountable to both performance and cultural values.
- Feedback: Provide specific and actionable constructive feedback, and make tough decisions when necessary.
- Transparency: Provide transparency on team priorities, goals, and metrics.
- Culture: Foster an environment where every individual is accountable for contributing to the department's success.
- Collaboration: Work closely with various teams and leaders to align efforts and ensure seamless collaboration toward common goals.Facilitate cross-functional communication to enhance overall customer-oriented product development.
- Senior Leadership: Contribute on the senior leadership team to overall company direction, strategy and priorities. Present updates, reports, and recommendations within the senior leadership team and to broader stakeholders.
What does success look like in this role?
- Clearly established and communicated product vision, strategy, and roadmap across the organization.
- Transition of Camino’s product management function to oversee the entire product suite.
- End of year org chart for product management, design, and technical writing disciplines.
- Defined metrics for evaluating the success of product at Clariti, including specific targets and baselines.
- Lead the team to further develop a product baseline for our Enterprise product offering, providing a consistent product experience with the goal of enhancing immediate usability and customer satisfaction.
- Clear process for building product with a customer-experience first mindset and involvement of customers and cross-functional internal teams in successful roadmap delivery.
About You as a Leader
- You are a champion for the product and have a vision that can be clearly articulated and understood.
- You inspire and motivate your team to execute on strategy and roadmap.
- You have a solid understanding of user experience (UX) and its value in product design.
- You encourage collaboration within the Product org and across many departments.
- You value customer-facing documentation and see it as an essential part of the product and the customer experience
- You believe in empowering your teams and are willing to guide the team without being overly prescriptive.
- You provide visibility for team’s priorities, goals and metrics and create an environment in which every individual is responsible for a piece of the department’s success
- You clearly articulate expectations for each discipline and role on the team, make tough decisions when necessary, explain the “why” behind decisions and foster two-way communication across teams
About You
- At least 8+ years of product management experience building well-crafted and successful features and enterprise SaaS products
- At least 4+ years of experience in people management or leading a team with a focus on people development
- Experience overseeing design with a solid understanding of user experience (UX) and its value in product design
- Possess excellent leadership and communications skills, internally championing and educating the broader company on the product roadmap, comfortable in front of clients explaining our product and understanding their workflows and pain points
- Has successfully involved customers and cross-functional teams to gather input in a building a B2B or B2G product
- Is experienced at establishing and maintaining key product metrics to evaluate overall usage as well as the efficacy of particular features and workflows
- Brings a strong understanding of continuous discovery, opportunity mapping, and assumption validation
- Applies strategic thinking around key product choices to enable progress towards the achievement of an overall product vision
- Has experience working with a multi product offering
If you are a strategic thinker, a collaborative leader, and have a passion for driving product excellence in the SaaS tech space, we invite you to apply and be a key player in shaping the future success of the company and mission-driven industry!
Compensation
Why join Clariti?
Our Commitment to ED&I
At Clariti, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we’ve been working on this? Reach out to our People & Talent team and we’d be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.
We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:
- 100% ‘remote-first’ Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
- Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
- Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it!
- Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
- Comprehensive Extended Benefits package - including coverage for medical, dental and vision - starting on day one!
- $500 Annual Wellness Spending Account - (prorated based on start date) for team members' personal health and wellbeing
- An Annual Professional Development budget, and high potential for growth and continuous learning
- Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
- Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
- Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse
Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.
Don’t meet all the requirements but still interested in applying for an opportunity? We’re all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.
