Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.
We are looking for a Customer Happiness Associate who will:
- Have experience in Fintech companies.
- Help solve escalated issues through different channels.
- Troubleshoot-investigate-and-create detailed notes in the admin system.
- Provide follow-up calls to customers to troubleshoot issues as necessary.
- Create opportunities and options for customers interested in canceling/returning orders.
- 2+ years working as a Customer success agent / Customer representative.
- Previous experience managing B2B clients.
- Intermediate English.
- English professional proficiency (preferred).
- Patient pays attention to detail, a great communicator.
- Propose ideas and solutions based on customers' claims.
- Office / Google Drive (Advanced).
- CSS e.g: Zendesk or similar (Advanced).
- CRM e.g: Hubspot or similar (Intermediate).
- High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
- Multitasker, ability to handle several tickets at the same time.