About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them an app that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. And, as a social impact fintech, our promise to our users is simple: we'll never charge our users to access the money they've already worked for.

We welcome people who add a new set of experiences to our melting pot of backgrounds. We're 30-ish, spread across multiple states, hailing from various countries. We've got grandparents working alongside recent graduates, Americans partnering with immigrants, and self-taught coders debating with Ivy League graduates. We embrace diversity in all its forms.

We are backed by investors who are not only well-renowned in their fields, but are also great partners for us. We've raised $19.5 million from Thrive Capital, Upfront Ventures, Founder Collective, and Walkabout VC, as well as many individual investors like Michael Vaughan (Former COO of Venmo) and Paul Appelbaum (Founder of Seamless).

Learn more about us at getclair.com/about

The Integration Specialist is a member of the newly formed Integrations team at Clair.  This role has responsibility for working with internal and external partners through the technical implementation of Clair‘s  earned wage access product.  They will provide support and consulting on the setup, execution, and coordination of integration services for all of Clair’s B2B integrations and products. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. 

This will be a hands-on role in which you will partner closely with customers to implement scalable solutions to help millions of Americans find financial freedom. You will work with our customer success, engineering, product teams, and other teams to find and implement technical solutions that contribute to Clair‘s strategic mission.

Responsibilities:

  • Take ownership of customer issues and when appropriate coordinate cross-departmentally to fully solve tech issues
  • Participate in implementation discussions with clients who have partnered with Clair
  • Consult with partner engineering teams to make sure they understand how to integrate with Clair’s API
  • Support set-up of integration workflows and field mappings 
  • Delight our software partners by catching integration issues before they are reported by proactively monitoring integration performance
  • Test, identify, catalogue, and escalate any product defects and or insufficiencies to the Product Development and Engineering teams for immediate remediation
  • Serve our internal integration-focused teams as a global escalation point for complex technical integration-related issues
  • Spend time learning partner systems, documenting key features of the integration and providing support to QA and Clair Care answering questions about the partner applications
  • Advocate for process and product changes that improve customer experience and innovate toward simplicity
  • Coordinate QA testing, working with partners to gain access to test systems and answering internal QA team questions regarding the integration
  • Deliver exceptional support to property managers and software partners by resolving integration issues
  • Ensure processes and best practices are in place to maintain the integrity of the data
  • Meet appropriate productivity and quality levels
  • Identifying and developing best practices
  • Assist creating technical “how-to” documents

 

Qualification:

  • BA/BS degree strongly preferred.
  • Good interpersonal, communication and consulting skills with all levels of employees
  • Ability to juggle multiple cases and initiatives simultaneously
  • Ability to work independently and resourcefully as well as part of a team
  • Expertise in solving software integration with an understanding of API issues
  • Consistent track record of delivering great customer satisfaction in complex, rapidly changing environments
  • Self-directed learner with ability to quickly develop technical domain expertise across our APIs, products, and integrations
  • Experience working within a technology focused business preferred
  • Well organized and able to provide high quality work 100% of the time
  • Sense of urgency to provide a rapid response to client requests
  • Integrity, creativity, high standards, persistence, and achievement oriented
  • Ability to thrive in a rapidly changing environment
  • Familiarity with database systems
  • Programming experience a plus
  • Experience in business analytics a plus

Need more convincing?

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

  • 100% Medical, Dental, & Vision Coverage, with option to extend to your family
  • Fully-paid parental leave
  • Company-sponsored 401k, HSA, and FSA
  • Telehealth & medical concierge services with OneMedical
  • Unlimited vacation 
  • Work from home setup allowance
  • Citibike membership for NY-based employees
  • Access to your earnings every day on Clair 
  • Company-sponsored short-term and long-term disability insurance

Equal Opportunity Employer Information

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For questions, please email us at careers@getclair.com

Apply for this Job

* Required