About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them an app that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. And, as a social impact fintech, our promise to our users is simple: we'll never charge our users to access the money they've already worked for.

We welcome people who add a new set of experiences to our melting pot of backgrounds. We're 30-ish, spread across multiple states, hailing from various countries. We've got grandparents working alongside recent graduates, Americans partnering with immigrants, and self-taught coders debating with Ivy League graduates. We embrace diversity in all its forms.

We are backed by investors who are not only well-renowned in their fields, but are also great partners for us. We've raised $19.5 million from Thrive Capital, Upfront Ventures, Founder Collective, and Walkabout VC, as well as many individual investors like Michael Vaughan (Former COO of Venmo) and Paul Appelbaum (Founder of Seamless).

Learn more about us at getclair.com/about

Are you who we're looking for?

Over the last year and a half, we built our mobile app and digital banking platform from the ground up, aiming to transform the way America’s workforce gets paid with Payday Wallet, a fee-free on demand pay solution. We have supported our first set of Clair users, and are ready for a year of growth! As the Clair Care Manager, you’ll help us ensure we are supporting our growing number of users and providing a fantastic user experience.

This role will be focused on building the systems and tools for our support team to scale, managing our BPO vendor’s performance and growth, and building a small internal team of product experts and specialists to further support our users. An ideal candidate should have proven success building and managing a customer support team at scale, and preferably at a fast-growing company where things change frequently and active users are increasing each month. You have an entrepreneurial attitude and strong management skills. You are obsessed with ensuring our users are taken care of with the right combination of technology, people, and processes. You are ambitious, passionate and enjoy a fast paced working environment.

You will own the success of our customer support function, managing SLAs, CSAT and quality. You’ll work directly with the Director of Operations on executing key projects and improvements in our Clair Care strategy. You will also be involved cross-functionally in reporting out data and insights to help every other team at Clair. You are someone who adds value to the entire company and is a joy to collaborate with. 


What will you do at Clair?

  • Oversee our Clair Care function - ensuring we are providing accurate, timely, and efficient customer support to our users through our BPO vendor and internal team
  • Actively manage and work with our BPO vendor to ensure performance standards and SLAs are achieved 
  • Build out our CRM and other internal tools to best support all our Clair Care agents in handling calls and email tickets
  • On our phone channel, own our IVR and strategy over time
  • On our email channel, own our content for canned responses and automation
  • Launch new channels and new initiatives to support our Clair users 
  • With your team, build out our knowledge base for Clair Care agents, keeping it updated as our product evolves
  • With your team, build out our externally-facing help center, addressing the most commonly asked questions from our users
  • Collaborate with the Director of Operations on additional strategic initiatives to continue providing exceptional customer support at scale
  • Learn the ins and outs of digital banking support, expanding your knowledge of both the on-demand pay space and the infrastructure of our digital banking platform
  • Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission


  • 5+ years of experience managing customer support or operations teams to key metrics such as SLAs, CSAT, and other quality metrics
  • Experience recruiting, developing, managing, and leading a high-performing team. Bonus points if you’ve built a team from scratch 
  • Experience at a startup or similarly fast-paced environment, where change was a constant and you’ve adapted to shifting priorities
  • You are calm under pressure and are a fantastic problem solver, breaking down problems into actions and fixes
  • Experience working with a BPO vendor is helpful, even if you were not directly managing the relationship
  • Strong operational experience in configuring tools and systems to support efficient processes; you can get your hands dirty as an admin and set up workflows
  • Demonstrated experience driving change cross-functionally for your company
  • A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them

Need more convincing?

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

  • 100% Medical, Dental, & Vision Coverage, with option to extend to your family
  • Fully-paid parental leave
  • Company-sponsored 401k, HSA, and FSA
  • Telehealth & medical concierge services with OneMedical
  • Unlimited vacation 
  • Work from home setup allowance
  • Citibike membership for NY-based employees
  • Access to your earnings every day on Clair 
  • Company-sponsored short-term and long-term disability insurance

Equal Opportunity Employer Information

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For questions, please email us at careers@getclair.com

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Clair are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.