THIS IS A REMOTE ROLE BASED IN LATAM.
We are looking for engineers to be part of a talented, mission driven team that is striving to provide top-notch support for our existing SaaS clients. Our engineers are collaborative and encouraged to bring new ideas to the table. We are problem solvers. We want to work with people who are passionate about our mission and have a desire to be part of a rapidly expanding, high performance team.
Job Description:
- Work closely with our team of L3 Engineers to provide high quality support for our software applications built on JavaScript/TypeScript, Java, and C# frameworks
- Responsible for resolving bugs, technical issues in the code and improve existing code for reliability and scalability
- Provide engineering and product support via email to customers and internal teams
- Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
- Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
- Ensure customer inquiries are responded to within established timeframes and support service levels are achieved
- Work collaboratively with local and geographically dispersed team members during US Hours
Must have expertise in some of the following:
- At least 4-6 years working experience in fullstack development working in two to three of the following: JavaScript/TypeScript, React, C#, Java, SQL
- Experience in various technologies/languages also a plus: Docker, HTML, CSS, test-driven development
- Proficiency maintaining clean, organized, and well-documented code under a Git source code repository
- Experience with service-oriented architectures, including restful services and soap
- Solid understanding of Object Oriented Programming and Relational Database Management Systems (RDBMS)
- Strong English communication skills, written and verbal highly preferred
WHY WE LOVE WHAT WE DO:
Civitas Learning is a student success company delivering the clearest path to improved higher education outcomes. The company’s Student Success Intelligence Platform leverages each institution’s unique data to find and distribute the strongest signals across the student lifecycle. These signals empower students to make the best possible decisions along their academic pathway. Advisors, faculty, and administrators can personalize support, scale meaningful action, and measure impact to dramatically improve student outcomes.
Today, Civitas Learning is a strategic partner to more than 325 colleges and universities, serving nearly 8 million students. Together with our growing community of partners, Civitas Learning is making the most of the world’s learning data to graduate a million more students per year by 2025.
Civitas Learning is an equal opportunity employer committed to inclusion and diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. For roles located in the U.S., Civitas Learning uses E-Verify to verify the right of all new employees to legally work in the United States.
