CivicActions is a mission-minded company. We focus on helping the government deliver better services through modern software practices. We work in cross-functional, agile teams and communicate openly and honestly. We encourage a balanced, autonomous lifestyle. We are looking for others like us with a true passion for using technology to change our world positively.

The program you will be working on is within the Centers for Medicare & Medicaid Services (CMS). The information and tools are central to getting the American public the care it needs and are critical components in supporting CMS’ goals of creating a truly consumer-focused, omni-channel experience for beneficiaries and their caregivers. We see this project as an inspiring opportunity to help advance CMS’ historic mission and strategy by helping millions of people every year apply, find, and learn about health care programs through an improved digital content experience on CMS’ websites.

Our cross-functional project team is divided into separate product-focused teams to maintain eleven websites/catalogs, with numerous applications, that about 6.9 million users interact with each month. Making a positive impact is at the forefront of our work, and we’re extremely proud of the fact that one of the sites has won three different awards for its design and thoughtful workflows!

Your role as Senior Program Manager will be to hold the space of program excellence by creating clear and meaningful paths of communication throughout the team and with clients and partners. Your desire to utilize your skills for impact will help you to lead the team and to guide the client. Through your empathetic listening skills you will identify opportunities for greater impact and help the team to work smarter. You will become the voice of appreciation and celebrate the team’s achievements and upcoming objectives. Through your guidance, leadership, and care, you will contribute to making the program the best it can be for our clients and our team.

Responsibilities: 

  • Nurture and grow the client relationship and strategy, ensuring that values of care, openness and balance are at the forefront.
  • Ensure the project teams have the information and tools they need to be successful.
  • In partnership with project management, lead project initiation, manage project budgeting, opening jobs and staffing estimates.
  • Determine final decisions around budgets and funding, including project staffing impacts.
  • Lead the development of and maintenance of account plans for each assigned client to include identifying and developing strategic plans for account growth opportunities and risk mitigation.
  • Collaborate with and provide strategic direction to project teams.
  • Understand the ecosystem to become the thought leader with clients, partners and colleagues.
  • Attend project meetings: iteration reviews, client status meetings, leadership meetings.
  • Provide oral and written communications on status and issues; oversee the preparation of client technical and schedule status reports on a monthly and weekly basis.
  • Prioritize contract management, including changes, renewals, extensions.
  • Look for opportunities to increase our impact with our clients and grow our contracts.
  • Knowledge of government contracting, competition and industry trends.
  • Collaborate with Business Development, Marketing, and Legal departments with contract modifications, new contract development, contract recompetes, etc.

Qualifications:

  • Skilled in writing Requests for Proposal/Quote/Information, Contract Recompetes and Sources Sought to aid in acquiring and sustaining business
  • Skilled in guiding multiple work streams and multiple communications streams
  • Skilled in overseeing and guiding the work of multiple teams and team members 
  • Skilled creating or supporting a strategy to grow confidence, competence and self-sufficiency within teams
  • Relationship acumen to expand relationships with other contract vendors, government contracting officers, and government leads
  • Collaboration skills to work through internal team escalations and contract-related escalations
  • Strong interpersonal, written communication and persuasive skills
  • People-centric personality with an excellent ability to communicate and maintain very positive relationships
  • Ability to be fiscally responsible with client budgets and company budgets
  • Business acumen to help build and contribute to recurring status reports
  • Ability to qualify for a Public Trust II (or higher) granted through a government background check
  • Knowledge of government contract management (e.g., familiarity with the Federal Acquisition Regulation, CPAR scores)
  • Comfortable using Slack, Confluence, Jira and the Google suite to communicate and track program efforts
  • Knowledge of Unanet or a similar ERP system

Education and Experience:

  • Government Fed Health experience required
  • 8+ years of professional program management experience
  • Experience overseeing and guiding the work of at least 20+ people 
  • 5+ years of recent experience in participating in, tracking and overseeing programs with multiple work streams and multiple communication streams
  • 5+ years of recent experience in leading and preparing Requests for Proposal/Quote/Information, Contract Recompetes and Sources Sought to aid in acquiring and sustaining government contract business
  • 5+ years of experience developing positive working relationships with contract vendors, government contracting officers, and government leads 
  • Bachelor’s degree preferred

Salary Range 

$138k - $165k + variable performance bonus

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