911 Operator

Starting Pay: $25.08/hr.

***$2,000 Sign-On Incentive***

Job Posting Closing on: Monday, December 30, 2024

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Human Connection in Crisis:

Want to become a 911 Operator/Call Taker? Imagine being the person who turns fear into comfort, confusion into clarity, and despair into reassurance. As an empathetic 911 Call taker and Dispatcher, you will bridge the golden line between those seeking help and the swift response they desperately need. Your words will be the lifeline that connects people with the assistance that can mean the difference between life and death.  Want to be an integral part of the First Response World? 

Apply online!  Note: All education and experience must be reflective on the resume

This Position qualifies for the following incentives which is separate from the base pay:

• Sign-On Incentive of $2,000 ***50% paid after the completion of first pay period, 50% paid after the completion of 6 months of employment.***

PLEASE READ BEFORE YOU APPLY!

***ALL new hires are REQUIRED to work 2nd or 3rd shifts, WEEKENDS, HOLIDAYS, and also Mandatory Overtime as necessary. ***

Training classes begin March 10, 2024

The City of Fort Worth Police Department is recruiting 911 Operators. The minimum standard which provides the requisite knowledge, skills and abilities for this position is a High School Diploma or GED.  All candidates must be a U.S. citizen at the time of application. 

The successful candidate will:

• Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency.

Other Requirements:

All candidates of the City of Fort Worth Police Department must be able to pass:

• Applicants must not have used marijuana unlawfully within the last 12 months, nor illegally used any controlled substances within the last five (5) years.
• All applicants must meet Minimum Standards. Failure to meet Minimum Standards will result in being immediately disqualified from the hiring process. Minimum Standards are listed at the end of this announcement.
• An extensive background check.
• A polygraph examination.
• A pre-employment drug screen.
• A CJIS fingerprint background check.
• A psychological exam.
• CritiCall Skills Assessment Examination: 

As a City of Fort Worth Police Department employee, the incumbent will contribute to the City’s strategic goals, mission and vision by receiving and evaluating calls from the public requesting police assistance; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines. 

Differential Pay: $0.75 per hour starts from 6 PM to Midnight, and $1.50 starts from Midnight to 6 AM, bi-lingual pay of $100 per month upon completion of proficiency testing resulting in certification. 

• Phase I of training involves learning to respond to a wide variety of emergency, non-emergency and routine requests from the public to 911 following specific procedures and guidelines.
• Phase II of training involves working directly with police officers to dispatch patrol units in response to 911 calls and officer requests for other types of information and services. Must be started within 12-18 months of hire.
• Additionally, employees must complete 88 hours of state-mandated Telecommunicator Training within the first year of employment. 
• For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines. 

Successful completion of both phases of training is required for continued employment.

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 

• Felony Convictions,
• Felony Deferred Adjudication,
• Class A Misdemeanor Conviction,
• Class B Misdemeanor Convictions in the last 10 years,
• Class A Misdemeanor Deferred Adjudication,
• Class B Misdemeanor Deferred Adjudication in the last 10 years, an
• Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and
• ALL Family Violence Convictions regardless of class.

Environmental Conditions:

Positions in this class typically requires working with office equipment; exposure to computer screens; working closely with others; touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, walking and repetitive motions.

Physical Demands:

Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; may exert up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required.

Minimum Standard Qualifications for Texas Commission On Law Enforcement (TCOLE):

1. Must be eighteen (18) years of age or older
2. Must be a U.S. citizen
3. Must have a high school diploma or high school equivalency certificate (GED)
4. Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation.
1. The PHS/PHB must be completed by required deadline or the applicant will be discontinued.
2. If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued.
5. Must have never received a dishonorable or other discharge based on misconduct which bars future military service
6. Must have not had a TCOLE license denied by final order or revoked
7. Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE
8. Must meet minimum training standards and pass the TCOLE licensing exam
9. Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints and
   1. In the event of a commission of an offense, the date of the commission will be used to calculate the time disqualification.
   2. In the event of a finding of an unadjudicated or deferred adjudication for an offense, the date the offense was committed will be used to calculate the time disqualification.
   1. All Class C misdemeanor warrants must be cleared within 14 days of notification of the existence of the warrants
   1. No unlawful consumption of marijuana within the last two years.
   2. No unlawful consumption of paint, gases, glues, or other abusable chemicals within the last five years;
   3. No unlawful consumption of any Texas Health and Safety Code Penalty Group I or 2 drugs within ten years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the ten-year period;
   4. No unlawful consumption of any Texas Health and Safety Code Penalty Group 3 or 4 drug within five years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the five-year period;
   5. Consumption or delivery, without remuneration, of any medically prescribed drug for purely medicinal purposes, will not be used to disqualify an applicant.
   1. Must be of good moral character
   2. Cannot have intentionally or knowingly provided false information related to the selection process
1. Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order
2. Is not currently charged with any criminal offense for which conviction would be a bar to licensure
3. Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years
4. Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
5. Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult
6. Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12
7. Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor
8. Must show no trace of drug dependency or illegal drug use after a blood test or other medical test
9. Drugs/Narcotics - The following prohibitions apply whether or not applicant has been charged or convicted for the stated conduct.
10. Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored. If an applicant is rejected the applicant may request another examination from an approved board.  The applicant must pay for the examination and the board’s decision is final.
11. Other standards

Must pass without deception a polygraph examination.  The applicant will be considered to have passed the polygraph exam if the examiner concludes that no deception is indicated by the applicant’s answers. If the applicant’s answers are determined to be inconclusive, a second polygraph examination by another examiner will be offered. If the results of the second examination are deemed inconclusive a third examination will be offered by a third examiner. If the results of the third examination are deemed inconclusive, it will be considered a minimum standard violation.