Pay Range: $17.11 - 19.21/hr.
Job Posting Closing on: Tuesday, December 17, 2024
Workdays & Hours: 24/7 Operation - weekend work may be required. This position is a first responder in severe weather conditions/emergencies which will be subject to work after hours, emergency call back hours, nights, weekends, holidays and will participate in an on-call rotation schedule.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Water Dispatch Representative position is available with the City of Fort Worth Water Department / Field Operations Division. The Field Operations Division is a 24/7 operation and is the largest division of the Water Department and an integral function of the maintenance of the City of Fort Worth’s infrastructure. These positions are essential to the daily operations of the division and an integral role in the department's success. The ideal candidate/s will be responsible for the operation, repair, and maintenance of all water and wastewater piping systems for the city and surrounding customers. Ensures work quality and adherence to established policies and procedures.
Minimum Qualifications:
- High School Diploma or GED
- Minimum of one (1) year of directly related customer service or dispatch experience
Preferred Qualifications:
- Experience with two-way radio communications
- Bilingual English/Spanish skills
- Previous experience working with busy, 24/7 dispatching operations
- Previous experience working with large utility
- Previous experience working with Utility locate operations. (Texas811, LoneStar811, Korea)
The Water Dispatch Representative responsibilities include:
- Check for calls sent from customer service, validate locations, and dispatch crews in a timely manning using a two-way radio
- Create work orders as required using a work management system, enter information into spreadsheets
- Communicate with work crews throughout the shift exchanging information to be entered into the system
- Maintain daily call log for all internal and external customer calls
- Perform a variety of general clerical duties, including data entry, correspondence, filing, and word processing
- Participate in training for new employees
- Provides emergency dispatch for internal and external departments after hours
- Maintains logs of keys checked in and out by crews and supervisors
- Requests utility locates to ensure crew and customer safety
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
