Pay Range: $19.85 - $24.81/hr.

Job Posting Closing on: Wednesday, March 29, 2023

The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr Account Technician job available with the City of Fort Worth in the Water Department in the Meter Services Section Customer Care Division. This is a detail-oriented position responsible for ongoing monitoring, analyzing and reporting of data associated with meter read collection for all water customer accounts utilizing Advanced Metering Infrastructure (AMI) software and various other systems. The person in this position must be able to work various shift hours due to meter reading operations between 7:00 am – 9:00 pm.

The Sr Account Technician job responsibilities include:

  • Provides exceptional customer service to our internal and external customers.
  • Monitors Advanced Metering Infrastructure (AMI) reports, determine communication failures, meter tampering, meter disconnect, reverse flow, and no usage on active accounts alarms and creates appropriate work orders for field investigation and maintenance.
  • Analyzes and validates AMI meter readings.
  • Issues work orders for quality control re-checks and skipped readings to field staff.
  • Reports and acts on meter alarms including: zero consumption, non-communicating meter, leak, inactive consumption, and tamper.
  • Performs audits on meter assets in the billing system.
  • Coordinates with the billing group for special service billing requests; coordinates with Water Development on location related service requests.
  • Makes observations on RF radio performance and provides solutions.
  • Reviews maps and confirms location of water/wastewater mains, manholes, hydrants, pressure planes, and water & sewer taps, in order to accurately track meter assets for all types of metered services.
  • Monitors and reports on meter warranty information, and issues work orders for proactive meter replacement and required testing.
  • Assists in training Meter Services employees.
  • Completes assigned special projects associated with customer accounts, meter data files, and special reporting.

Minimum Qualifications:

  • Associate's degree with major course work in accounting, finance, business administration, engineering, or related fields.
  • Three (3) years of related increasingly responsible technical accounting experience involving customer accounts, and collections & billing.

Preferred Qualifications:

  • Working knowledge of AS400 billing systems, ArcGIS, CRM systems, Maximo and Work Order/Asset Management Systems and Advanced Metering Infrastructure (AMI).
  • Experienced in QA/QC and Meter Read Validation.
  • Experienced in AMI systems and Processes (RNI & MDMS – Meter Data Management System).
  • Experience performing quality monitoring of meter reading cycles.
  • Bilingual English/Spanish.

Conditions of Employment

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer.

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