Pay Range: $17.72/hr.

The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

***All education and experience must be reflective on the application and resume***

ALL new hires in this classification are REQUIRED to work 2nd or 3rd shifts, WEEKENDS, HOLIDAYS, and also Mandatory Overtime as necessary.

The City of Fort Worth Police Department is recruiting 911 Operators.  The minimum standard which provides the requisite knowledge, skills and abilities for this position is a High School Diploma or GED.  All candidates must be a US citizen at the time of application. 

The successful candidate will:

  • Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency.

Other Requirements. All candidates of the City of Fort Worth Police Department must be able to pass:

  • Applicants must not have used marijuana within the last 24 months, nor illegally used any controlled substances within the last ten (10) years
  • All applicants must meet Minimum Standards. Failure to meet Minimum Standards will result in being immediately disqualified from the hiring process. Minimum Standards are listed at the end of this announcement.
  • An extensive background check
  • A polygraph examination
  • A pre-employment drug screen
  • A CJIS fingerprint background check
  • A psychological exam
  • CritiCall Skills Assessment Examination: All candidates must pass the CritiCall Skills Assessment Test with a passing score. The CritiCall test is administered between 9 AM - 3 PM, at City Hall, 200 Texas St, Fort Worth, TX 76102.  The deadline to complete the CritiCall Skills Assessment Test is April 30, 2021. (By Appointment ONLY and a photo ID is required).

For appointments to take the CritiCall Skills Assessment, please contact 817-392-7750. Due to social distancing guidelines there will limited time slots available daily. Please keep in mind that a face covering or mask may be required to enter City Hall and you may be required to pass a temperature check to enter.

Preference may be given to applicants who possess the following:

  • Extensive telephone and public contact skills;
  • Two (2) years of customer service experience.

The Impact You’ll Have

As a City of Fort Worth Police Department employee, the incumbent will contribute to the City’s strategic goals, mission and vision by receiving and evaluating calls from the public requesting police assistance; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines. 

Pay Rate: $17.72 per hour. Shift Differential Pay: $0.50 per hour for 2nd Shift and $0.75 per hour for 3rd Shift, bi-lingual pay of $100 per month upon completion of proficiency testing resulting in certification. 

Phase I of training involves learning to respond to a wide variety of emergency, non-emergency and routine requests from the public to 911 following specific procedures and guidelines.

Phase II of training involves working directly with police officers to dispatch patrol units in response to 911 calls and officer requests for other types of information and services. Must be started within 12 months of hire.

Successful completion of both phases of training is required for continued employment. Additionally, employees must complete 76 hours of state-mandated Tele communicator Training within the first year of employment. 

For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines. 

Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically requires working with office equipment; exposure to computer screens; working closely with others; touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, walking and repetitive motions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; may exert up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required.

Minimum Standard Qualifications:

  1. Must be eighteen (18) years of age or older
  2. Must be a U.S. citizen
  3. Must have a high school diploma or high school equivalency certificate (GED)
  4. Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation.
    1. The PHS/PHB must be completed by required deadline or the applicant will be discontinued.
    2. If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued.
  5. Must have never received a dishonorable or other discharge based on misconduct which bars future military service
  6. Must have not had a TCOLE license denied by final order or revoked
  7. Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE
  8. Must meet minimum training standards and pass the TCOLE licensing exam
  9. Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints and
    1. Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order
    2. Is not currently charged with any criminal offense for which conviction would be a bar to licensure
    3. Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years
    4. Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
    5. Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult
    6. Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12
      1. In the event of a commission of an offense, the date of the commission will be used to calculate the time disqualification.
      2. In the event of a finding of an unadjudicated or deferred adjudication for an offense, the date the offense was committed will be used to calculate the time disqualification.
    7. Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor
      1. All Class C misdemeanor warrants must be cleared within 14 days of notification of the existence of the warrants
    8. Cannot have any driver’s license suspensions in the last two (2) years
    9. Must show no trace of drug dependency or illegal drug use after a blood test or other medical test
    10. Drugs/Narcotics - The following prohibitions apply whether or not applicant has been charged or convicted for the stated conduct.
      1. No unlawful consumption of marijuana within the last two years.
      2. No unlawful consumption of paint, gases, glues, or other abusable chemicals within the last five years;
      3. No unlawful consumption of any Texas Health and Safety Code Penalty Group I or 2 drug within ten years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the ten year period;
      4. No unlawful consumption of any Texas Health and Safety Code Penalty Group 3 or 4 drug within five years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the five year period;
      5. Consumption or delivery, without remuneration, of any medically prescribed drug for purely medicinal purposes, will not be used to disqualify an applicant.
    11. Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored. If an applicant is rejected the applicant may request another examination from an approved board.  The applicant must pay for the examination and the board’s decision is final.
    12. Other standards
      1. Must be of good moral character
      2. Cannot have intentionally or knowingly provided false information related to the selection process

Must pass without deception a polygraph examination.  The applicant will be considered to have passed the polygraph exam if the examiner concludes that no deception is indicated by the applicant’s answers. If the applicant’s answers are determined to be inconclusive, a second polygraph examination by another examiner will be offered. If the results of the second examination are deemed inconclusive a third examination will be offered by a third examiner. If the results of the third examination are deemed inconclusive, it will be considered a minimum standard violation.

Conditions of Employment

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer.

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