The Fundraising Operations Junior Officer reports to the Manager of the Fundraising Ops team.

CitizenGO's fundraising team is a high-performing team of dedicated fundraisers who create and manage meaningful and engaging experiences for the thousands of people who help drive CitizenGO's work.

The fundraising team helps strengthen CitizenGO's millions-member movement by finding the resources that drive our impact and giving people new and exciting avenues to make a difference on key issues.

This position is located within the Fundraising Ops team, whose mission is to raise private funds to carry out our mission independently, building a broad and committed base of collaborators.

Fundraising Operations Responsibilities

  • Making and receiving sales-related calls.
  • Collaborating with the telemarketing program to convert one-time donors to monthly donors, upgrade current donors and engage big donors.
  • Implementing donor care and engagement programs that increase retention and strengthen engagement through a variety of channels.
  • Managing databases for data analysis of all fundraising channels, and CRM such as Salesforce for the housefile control.
  • Constantly researching fundraising best practices, particularly digital, as well as what other similar organizations in Spain and around the world are executing for testing.
  • Performing all data requirements for all fundraising programs including but not limited to telemarketing, bequests, direct mail and any other channels as required.

Fundraising Operations Requirements

  • No experience required. Recommended experience: housefile management for non-profit organizations, data processing, fundraising, telemarketing, or telephone support.
  • Commercial or sales-oriented skills.
  • Understanding of acquisition, retention/donor care and upgrade programs.
  • Fluency in Spanish and English is required. Duolingo English Test is required for non-natives with a minimum score of 90 (B2 equivalent). It may be paid by CitizenGO during the hiring process.
  • Demonstrated commitment to the defense of life, the natural family and freedom of religion.
  • Enthusiasm for and broad experience with software tools.
  • Good strategic, creative, and innovative thinking.
  • Excellent written and oral communication skills.
  • Analytical and service-oriented attitude, proactive, enthusiastic, and willing to put their talent at the service of our mission.
  • High professionalism, self-motivation, efficiency, and results-oriented delivery on short timelines.
  • Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure.
  • Strong project and staff management skills.
  • Ability to adjust quickly to changing conditions and requirements.

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