About Citizen

Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people. 

Citizen’s 911 alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are helicopters overhead or fire engines passing by. By broadcasting from the scene of an incident, communicating with one another, and reading live updates, communities are empowered by Citizen. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

Already relied on by millions of people every day, Citizen will expand even further across the United States this year to keep more users safe and informed. We’re looking for hardworking, mission-driven individuals to help bring Citizen to hundreds of cities nationwide.

Citizen is backed by Sequoia Capital, 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $100M+ in VC funding.

Role Description:

  • Lead and successfully deliver highly strategic, impactful, business processes and initiatives
  • Drive alignment across leaders in the organizations around vision and goals
  • Partner cross-functionally to establish key performance indicators, track program results against intended business strategy, and assess overall efficiency of the initiative
  • Build cross-functional processes targeting key business outcomes and work across Product, Sales, Marketing, Legal, Finance to scale them up
  • Identify all required work streams and communicate program updates to relevant stakeholders 
  • Facilitate risk mitigation and drive resolution 
  • Develop blueprints and playbooks to scale best-in-class practices
  • Drive key insights on ways to increase operational efficiency at scale


  • 8+ years of experience in program management/business operations with proven results within global, high-growth, technology companies. Some B2C experience required. 
  • Thrives in a dynamic work environment and is able to successfully manage multiple competing priorities
  • Strong analytical and quantitative skills. Ability to intuitively understand operational challenges and provide timely recommendations in order to drive business decisions
  • Proven project management/operational skills
  • Results oriented and comfortable with data curation. Leverages data from multiple sources to make informed decisions; assesses multiple viewpoints and recommends a path forward
  • Exceptional  interpersonal skills. Able to drive alignment across stakeholders and influence outcomes & decisions related to key initiatives
  • Outstanding communication skills and ability to clearly articulate information tailored to the audience across organizations including the executive team
  • Strong team player who can motivate diverse and distributed teams to form an effective execution synergy
  • Bachelor’s degree or equivalent experience

Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, and various wellness perks.

Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Apply for this Job

* Required