About Citizen

Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people. 

Citizen’s 911 alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are helicopters overhead or fire engines flying by. By broadcasting from the scene of an incident, communicating with one another, and reading live updates, communities are empowered by Citizen. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

Already relied on by millions of people every day, Citizen will expand even further across the United States this year to keep more users safe and informed. We’re looking for hardworking, mission-driven individuals to help bring Citizen to hundreds of cities nationwide.

Citizen is backed by Sequoia Capital, 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised tens of millions in VC funding.

 

Role Summary 

Citizen is seeking a passionate and mission-driven design leader to join its leadership team as Head of Design. Reporting to the CEO, the Head of Design will be responsible for shaping the product experience for our members and overseeing the operations of the Design team.

The Head of Design will collaborate closely with Citizen’s CEO, Head of Engineering, and Head of Product to define the product strategy and vision. The ideal candidate has a strong interest in public safety. This leader must have an aptitude for solving real-world problems and upholding a high-quality bar in craft and execution.

 

Role Description

  • Oversee the design team and its day-to-day operations
  • Inspire, lead and mentor a small, growing team of designers, driving focus and execution from concept to completion of product features
  • Recruit and hire a world-class design team
  • Help establish and continually improve the design team processes, systems, and culture
  • Be able to flexibly support the team across different types of projects, sometimes providing the guidance and direction to set others up for success and other times, rolling up your sleeves as an individual contributor to execute alongside the rest of the team
  • Effectively communicate with and be a strong thought partner to cross-functional peers in leadership, product, engineering and operations teams to shape and execute the company’s vision and mission

Preferred Qualifications

  • 8+ years demonstrated hands on design experience in consumer in the mobile space
  • 3+ years managing and scaling internal design teams, fostering a culture of transparency and accountability 
  • A proven track record in building a great team, providing vision, taking on organizational challenges, and shipping great experiences
  • Ability to transform defined customer needs and business goals into estimated plans with appropriate resources
  • Prior experience building a data-driven, process-oriented design culture 
  • History of developing product vision and strategy and helping peers translate that into product roadmaps and experiences

 

Citizen is a remote-first environment that offers a competitive benefits package including medical, dental, vision, paid time off, stock option plan, and various wellness perks.

Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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