Flash is revolutionizing urban mobility. We are changing how people move around cities by developing and deploying a smart, fun and environmentally-friendly transportation system. Headquartered in Berlin, but with mostly-autonomous local teams distributed across major European cities, we are starting by launching a fleet of next-generation electric kick-scooters.
And this is only the beginning. Flash is one of the fastest growing global tech start-ups, with the bold ambition of improving people’s lives through safe, convenient, affordable and comfortable mobility.
Come join our team, be part of this exciting journey, help to build a more sustainable future!
We are looking for an experienced Mobile CRM Manager to join our Berlin Marketing Team. You will have a close relationship with experienced Marketing Managers in the field of Brand, Offline & Online Marketing as well as Customer Experience. You should possess a strong technical, analytical, and communication background with a hunger to make GoFlash a success story.
You will be focusing on developing a best in class CRM experience for our Customers. Your responsibilities range from development, implementation, monitoring, and optimization of CRM operations with a strong focus on increasing customer loyalty. You can expect a cross-functional responsibility with the overall goal of taking full ownership of all communication channels. You will work with internal stakeholders to plan and execute tests and scale CRM initiatives.
- Deliver successful, measurable CRM programs pinpointing specific business goals and audiences.
- Work with expert internal groups in our Activation, Retention and Conversion teams to support existing CRM programs.
- Work with internal teams to develop new CRM programs around existing customers
- Support continuous innovation in CRM, including testing methodology, measurement, creative, tools and more.
- You have a proven track record of executing successful CRM program using mobile channels.
- You have Experience of working with email marketing tools, and systems for delivering on mobile channels (e.g. notifications, In-App) including a solid understanding of deliverability optimization.
- You have a strong understanding of campaign analytics process, tools, and testing methodologies.
- You have excellent attention to detail, personal organization and project management abilities.
- You have superior written and verbal communication skills
- Working experience with at least one analytics tool: Adjust, firebase, Branch, Google Analytics
- Working experience with at least one campaign management platform: Braze/Appboy, Salesforce Marketing Cloud, Adobe Campaign, Mailchimp, Accengage, Emarsys, Optimove, SAP, Cheetah Digital, Marketo
What We Offer
- The opportunity to revolutionize urban mobility and change cities for all of us
- Professional and personal growth building one of the fastest growing startup of 2019 with a very experienced team of entrepreneurs
- A rapid environment where autonomy, fast decision making and learning by trying is key
- Working together in a team of the best in their fields from top companies around the world
Ready to undertake your next big thing? Awesome! We look forward to talking with you.
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