CipherHealth is a fast-growing company in the healthcare technology space with a suite of intuitive patient engagement solutions that streamline the responsibilities of hospital staff, increase patient involvement and satisfaction, and positively influence outcomes.

Our team is incredible. We are an award-winning company that strives to do better every day. Besides our fun team activities and events, company masseuse, and cornucopia of healthy snacks, the work ethic, commitment to core values, and firm knowledge that we help people across the country are really what tie us all together. 

Overall Job Summary

As an Associate Customer Success Manager, you will partner with a Customer Success Manager(s) to support relationships with the CipherHealth client base, helping customers achieve maximum value from the CipherHealth product suite. You will be responsible for working directly with key stakeholders and users, supporting the customer journey and promoting a superb customer experience. 

Key Responsibilities:

Include but are not limited to:

  • Support Customer Success Manager in regular client meetings (remote and in-person) and with client communications
  • Prepare agendas, content and presentations to support the customer experience and engagement 
  • Demonstrate the business value of CipherHealth’s platform
  • Demonstrate a deep understanding of the product and its application within the customer’s environment
  • Assist during the implementation of CipherHealth’s platform in collaboration with Professional Services, ensuring that client adoption is successful
  • Coordinate efforts across multiple functions (such as, Analytics and Product Specialists) to ensure a consistent, high-quality customer experience 
  • Develop strong relationships with key stakeholders at client organizations

Qualifications:

  • Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience
  • 1 - 3 years of experience in a customer-service oriented role

Knowledge, Skills and Abilities:

  • SaaS technology experience preferred
  • Comfort level with data science and statistical thinking
  • Technical writing and documentation experience
  • Ability to cultivate positive working relationships with clients and co-workers
  • Excellent communication skills, including writing, proof-reading skills and speaking 
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to manage multiple projects and work assignments concurrently
  • Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
  • Ability to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities
  • Up to 50% travel is anticipated

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