Chronosphere 

Chronosphere is the provider of the only observability platform that puts engineering organizations back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence. Teams at startups to well-known global brands in the Fortune 500 around the world trust Chronosphere to help them operate scalable, highly available and resilient applications.

Chronosphere is looking for trailblazers who are experts in their space and are passionate about creating meaningful solutions for engineers and digital businesses.

Chronosphere is a series C startup with more than $250M in funding and a $1B+ valuation. We’re a remote-first company, backed by Greylock, Lux Capital, General Atlantic, Addition and Founders Fund.

About the role

You will be a key contributor to our Customer Success team. You’ll be a field-facing engineer who will build and document utilities and automation for internal and customer use.

You’ll focus on technical problems and on integrating customer environments with the Chronosphere platform. You’ll collaborate with the field and CS teams to dig into customer issues, and come to a resolution if possible. When necessary you’ll shepherd problems to resolution with the help of the internal engineering teams. 

You will

  • Work independently in an interrupt driven environment.
  • Work in a cross functional environment to bring field engineering obstacles to resolution.
  • Demonstrate a desire to tackle hard technical problems with little input.
  • Document, and be comfortable presenting, creative solutions to customers and internal teams.
  • Take ownership of technical obstacles, gather needed resources, and see the problem through to the end.
  • Develop one-off utilities and applications to integrate Chronosphere’s observability platforms into the customer’s environment.
  • Build out customized Prometheus and StatsD import utilities

 

What you will achieve 

In your first 30 days, you'll shadow other CS team members. You'll learn about our product, our customers, our team, and see a day in the life firsthand.

 

After 30 days, you'll start to take customer cases, this way you can see first hand how the customers use the platform.

 

After 90 days, you will take up TAM requests and own projects.

You have

  • 5+ Years experience in an engineering or related role.
  • Strong technical, analytic and problem solving skills.
  • Desire and ability to learn on your feet.
  • Demonstrated ability to build and maintain scripted utilities.
  • Demonstrated ability to build and document automated tools as part of a framework or standalone.
  • Technical understanding, and experience, with one or more of the following technologies.
  • Kubernetes
  • Prometheus
  • Go
  • Networking
  • Containerization
  • Python
  • Shell
  • Ruby
  • Various IAC tools such as Terraform.

Nice to have:

  • BS in computer science or related field in lieu of experience.
  • Experience building reliable internal and field utilities.
  • Previous experience working directly with customers.
  • Experience with monitoring or observability solutions.

 

Location

United States - Remote   #LI-Remote

Our benefits

  • Health Insurance Coverage
  • Free Lunches
  • Unlimited Vacation Time
  • Competitive Salary
  • Stock Options
  • And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io

Before clicking “Submit Application”. 
 
As a part of our Diversity, Equity, and Inclusion efforts and working against unconscious bias we ask that you please remove all identifying information from your resume before you upload it. While this is optional - Chronosphere is committed to DEI, understanding that it is a journey for us as a company, but one that starts with our hiring practices. 
 
Identifying information includes your name, photos, LinkedIn URL, email address, and more.

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DIVERSITY, EQUITY, AND INCLUSION SURVEY FOR CHRONOSPHERE (COMPLETION IS VOLUNTARY)

Chronosphere is committed to creating an inclusive environment of psychological safety for a diverse group of individuals. To help us anonymously evaluate our DEI efforts, we invite you to complete this 15-second survey. Completion of this survey is strictly voluntary and will not affect your job application in any way. It will be kept securely, confidential, and separate from your name, candidacy, and interviews. This survey's information will be used solely to measure the efficacy of our efforts in diversifying our candidate funnel.

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