Director, Data Operations

About the role

We are seeking a results-driven Director of Data Operations to lead the operational strategy and execution within our growing Data organization. This role is ideal for a strong operator with a background in data-driven environments who thrives on building scalable systems, driving process excellence, and enabling high-impact, cross-functional collaboration. You closely partner with Data Leadership to be responsible for the rhythm of business operations, resource planning, executional alignment, and tooling across the Data org, ensuring that data delivery is efficient, consistent, and business-aligned.

The base salary offered for this role and level of experience will begin at $198,990 and up to $281,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Operational Ownership: Own and continuously improve operational frameworks that support the Data team, including intake processes, project prioritization, execution frameworks, and resource planning to optimize efficiency and productivity. 
• Strategic Leadership Partner: Act as a trusted advisor to the CDO and Data Leadership, providing strategic insights, decision support, and recommendations aligned with the company’s overall business objectives.
• Program & Project Execution: Lead end-to-end execution of core initiatives (e.g., data platform migrations, data quality initiatives, metric standardization efforts) in close collaboration with Data Engineering, Analytics, and Product teams.
• Business Rhythm & Governance: Manage operational cadences including quarterly planning, roadmap reviews, onsites, all hands, leadership meetings, and business reviews to ensure alignment and visibility across functions.
• Process Design & Optimization: Develop and implement scalable, repeatable processes that support team efficiency and quality—such as data onboarding workflows, change management playbooks, and access control procedures.
• Performance Metrics & Reporting: Define and track KPIs that measure the operational health and impact of the Data organization. Deliver clear dashboards and reporting mechanisms for stakeholders and leadership.
• Budget & Vendor Management: In partnership with Finance, People and Data - manage operational planning and forecasting in partnership with Finance. Oversee vendor relationships and manage contract renewals, performance, and value tracking.
• Cross-Functional Alignment: Serve as a key connector between the Data organization and stakeholders in Engineering, Product, Finance, and Marketing to ensure timely, cohesive and effective delivery of data services and capabilities.
• Team Operations Support: Partner with the People team on headcount planning, hiring workflows, learning and development initiatives and onboarding processes to support team growth and scale.

To thrive in this role, you have

• 8+ years of professional experience in strategic, consulting, operational, or similar roles, preferably within data, analytics, technology, or high-growth startups. Prior Chief of Staff experience is highly desirable.
• Proven track record leading cross-functional teams, managing complex projects, and driving significant operational improvements.
• Strong strategic thinking, analytical skills, and problem-solving capabilities.
• Excellent communication skills, capable of effectively influencing and collaborating at all organizational levels. Experience crafting executive-level presentations, memos, and strategic communications.
• Exceptional organizational skills, with the ability to prioritize strategically, manage ambiguity, and deliver in a dynamic, fast-paced environment.
• Familiarity with data-driven environments and the strategic impact of data management and analytics.
• Proven passion to be a cultural steward. Ability to foster a positive, inclusive, and engaged team culture.
• Certifications in PMP, Lean, or Six Sigma are beneficial.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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