Company Description

Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping revenue teams connect to buyers faster.

Think Calendly. Except way better. Way more powerful. And with customers like RingCentral, Airbnb, Square, Intuit, Spotify, Twilio, and many other cool logos.

We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding, and are ready to take over the world (in the most civil and appropriate way possible, of course).

Job Description

We're currently looking for a Senior Manager of Data & Analytics to partner directly with our sales, marketing, customer success, support and operations team. As a Senior Director of Data & Analytics, you take the lead on all data analytics systems and ensure your department aligns with the company’s priorities. You research and develop strategies to improve the analytics of our company. You collaborate with your team along with other members of our company’s senior leadership to influence data capabilities and competencies in the company. Your responsibilities include adopting appropriate tools and software to drive innovation. 

You thrive on uncovering insights hidden in data, have a consultative mindset, and are used to partnering with teams across an organization. You must be a motivating leader who is able to select and focus on high-impact, complex data projects. You have extensive experience delivering complex, cross-departmental analytics projects on time, monitoring the accuracy of the data, and driving adoption and measuring impact to business in SaaS and recurring revenue businesses.

If you are a positive, curious and motivated sales operations and/or data professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about process improvement, you will love being a part of the Chili Piper team!

What You'll Do 

  • Design, implement and optimize our data collection processes & reporting tools across departments, in collaboration with our Engineering department
  • Develop and enforce standards for the process of data collection and analysis
  • Interpret and deliver findings to align teams & executives on key KPIs
  • Work closely with Product to analyze product adoption, trends and model future behavior
  • Work closely with Customer Success to provide detailed insights about customer health including in-app sentiment, license and feature utilization and customer ROI
  • Work closely with Customer Support to uncover data insights that deliver great experiences while driving a more proactive approach to help customers help themselves without the need for raising tickets
  • Work closely with Sales to define the optimal performance measurements and run the analysis of the sales funnel, including CRM management, evaluating and implementing tools to optimize the sale process, sales forecasting, territory management, and reporting
  • Work with Marketing to measure the success of campaigns taking into account the customer lifetime value
  • Develop and publish real-time operational scorecards which are visible to all employees to measure impact of data models on KPIs

Qualifications

What We're Looking For

  • 5+ years in a Data Analytics related role in the SaaS industry 
  • You love SaaS and getting your hands dirty with data tools and to drive insights across for individual contributors and leadership 
  • Experience owning & building sales operations processes, including tool optimization (Duplicate Management/Data Enrichment Platforms/Sales Analytics Platforms etc….)  and implementation, at a hyper-growth company
  • You have experience with Product Analytics and tools in that realm
  • Motivated, solutions-driven, and process-oriented person with proven success at a fast-paced, startup environment
  • You understand how to develop and maintain consistent best practices with data governance across the go to market teams 
  • Love of data and a knack for creating actionable plans based on numbers. You have experience with data warehouses (Snowflake and Google Big Query preferred) BI/SFDC Dashboards/Excel /SQL skills
  • Organizational super-skills and a proven track record of fixing problems quickly & efficiently (work smarter, not harder, right?)
  • Experience building and growing an analytics team with strong functional expertise and influence while fostering a supportive learning environment
  • Exceptional problem-solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions
  • Ability to communicate complex concepts in a simple way

Additional Traits 

  • Passion for Chili Piper Values of Help, Innovate, Have Fun
  • 50% Women in Leadership
  • Thrive in a fast pace environment with ability to prioritize and multitask on the fly
  • Resourcefulness, creativity and strategic thinking for troubleshooting problems
  • Self motivated and self-directed; Fast learner
  • Strong English communication and documentation skills
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
  • Strong attention to detail and documentation

Additional Information

How We Work

  • Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.
  • Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
  • Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
  • Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.

The Perks

  • Unlimited Vacation
  • 50% Women in leadership at Chili Piper
  • Company Offered 401k Plan
  • Generous Health, Dental, and Vision Insurance
  • WeWork membership so you can work from anywhere
  • Any equipment/software/tech that you need to do your job

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Chili Piper are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.