About us:

Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. The Chief network includes thousands of members from across the United States. We are headquartered in New York City with additional Flagship spaces in Los Angeles, Chicago, and, soon, San Francisco.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart. 

About the Role:  

The Member Experience Team supports Chief members throughout their membership journeys. As an Analyst on the Member Experience team,  you are responsible for ensuring that the Member Experience team is able to provide our members with best in class service by bringing an operational and data-driven lens to our current processes. You will do this by project managing quarterly initiatives that drive business goals, delivering regular reporting, identifying gaps and process improvements for the internal team as well as managing internal tools the team uses on a regular basis.

What you’ll do: 

  • Analyze, synthesize, and communicate trends and insights on Member Experience and Member and guide feedback to drive experiential improvements within the team and across the organization
  • Create staffing models to ensure team is set up for success and can handle member and guide volume
  • Support MX leadership in quarterly planning through project management and execution
  • Analyze and optimize internal processes to drive efficiencies within the MX team
  • Support with weekly and monthly KPI reports
  • Manage internal Member Experience tools and optimize processes & workflows
  • Ensure internal documentation is properly maintained

What you’ve done and enjoy doing:

  • Experience in a role that has required analytical problem-solving and interpretation of data or 
  • Experience in customer service, hospitality or retail is a plus
  • Experience managing tools such as CRMs, SMS/chat platforms, & other Customer Success software
  • Excellent analytical skills and strong attention to detail
  • “No task too small” attitude
  • Experience working with cross-functional teams to drive internal process improvements and external Member Experience enhancements
  • Exceptional people skills and a passion for building relationships and driving value
  • Excellent written and verbal communication skills
  • Experience in an operational area and/or client services preferred

Why You'll Want to Work Here:

  • Competitive salary and equity
  • Flexible vacation policy
  • Full medical, dental, and vision packages, 401(k)
  • Experience as an early member of a startup team with exciting early traction
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
  • Wellness, Work from home and Learning Stipends

#LI-Remote

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