New York, NY | Miami, FL | San Francisco, CA | Boston, MA | Washington DC | Los Angeles, CA | Remote Eligible (US based)
Chief’s mission is to build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.
Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We’re headquartered in New York City, with membership open in Los Angeles, Chicago, San Francisco, Boston, Washington, DC, and Miami. Our flagship locations are in NYC, LA, and Chicago.
About the Role:
The Guide Operations Associate is a main support connection between Chief and Guides, our coaches for one of Chief's key services — Core. Modeled after YPO Forums, Core is a service for members to meet with a group of 8-12 peers to work through their deepest challenges and build a personal board of advisors. As the Guide Operations Associate, you will be the go-to for all Guide questions. We are looking for someone who is highly organized, has excellent communication skills, and is enthusiastic about establishing and maintaining strong communities and relationships. The ideal candidate is entrepreneurial, organized and most importantly passionate about our mission.
Answer all Guide support questions in a timely manner to set Guides up for success facilitating Core group meetings
Partner with appropriate stakeholders as necessary to escalate and resolve issues
Represent the Chief brand voice and maintain Chief commitment to quality in all responses
Monitor and gather Guide feedback to share with the broader Chief Core team
What We're Looking For:
Methodical, determined, and dedicated to the project at hand
Strong written and verbal communication skills
Detail-oriented and hyper-organized, you can keep track of anything and everything
A ‘no task is too small’ attitude
Excitement to partner with Guides and deliver a critical service to our members
Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top
Previous experience in Customer Success a plus
Why You'll Want to Work Here:
Competitive salary and equity
Unlimited vacation policy
Full medical, dental, and vision packages, 401(k)
Experience as an early member of a startup team with exciting early traction
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry