About Chief:

Chief’s mission is to build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We’re headquartered in New York City, with membership open in Los Angeles, Chicago, San Francisco, Boston, and Washington, DC. Our flagship locations are in NYC, LA, and Chicago.

About the Role:  

Chief is looking for an experienced Community Manager to help support our growing team of ~300 Guides, Chief’s Executive Coaches. You will oversee the day-to-day engagement, maintenance, and support of our amazing community of Guides. You will collaborate most directly with Project Directors, Product and Content teams, and the Guide Operations team. You will lead initiatives related to communications, training, events, performance management, hiring and retention, and quality assurance.


  • Motivate, inspire, and maintain a positive work culture for both Guides and cross-disciplinary Chief Guides team.
  • Develop relationships with Guides to nurture an engaging and connected Community.
  • Co-create solutions for cross-disciplinary initiatives, focusing on Guide engagement and communications. Examples include a new Learning Management System launch, creating and launching a Guide “Buddy” program, and designing and planning for a yearly Guide Summit.
  • Play a key role in managing the recruitment, contracting, onboarding, Guide matching, and other processes for established and new markets.
  • Swiftly act on time-sensitive issues that may arise from Guides and collaborate in our issue escalation processes as needed.
  • Be the voice of Guides by collecting feedback, ideas, and opportunities for improvement.
  • Collect, track, analyze, and report on data-based emerging themes in the Guide Community.
  • Create clear and consistent processes for disseminating and upholding performance standards for our Guides.
  • Support leaders in Guide performance management decisions as needed.
  • Lead change management and compliance efforts, such as adoption of new processes and protocols in the Guide Community.
  • As this is a newly created role, you will play a key role in defining, modeling, and scaling the role to be structurally and operationally sound. 

What We're Looking For:

  • 5+ years of experience in project management, communications, or service-oriented administrative roles.
  • “People-person” who thrives off connecting, empowering, and supporting individuals in a Community.
  • Champion of Diversity, Equity, Inclusion, & Belonging efforts in all types of workstreams.
  • Experience overseeing global and/or widespread remote teams.
  • Knowledge and expertise in community development, including knowledge sharing, relationship development, learning and development, and communications individually and at scale.
  • Proven success implementing initiatives (day-to-day and longer-term) with cross-disciplinary teams.
  • Excellent communication skills, both verbally and written.
  • Operates well in fast-paced, often-ambiguous environment.
  • Excellent follow-through skills, ensuring all emerging issues have proper resolution.
  • A creative problem-solver with a solution-oriented service mindset.
  • Comfortable, confident, and quick in making decisions that impact a large team.
  • Good judgement on when to escalate issues and decisions that may need more strategic/leadership input.

You Get Bonus Points for:

  • Experience with high-touch, white-glove, high-quality customer service.
  • Interpersonal savvy. Encourages others to ask questions, voice concerns, and generate ideas. Approachable, communicates effectively, instills trust, checks ego.
  • Handles sensitive and high stress situations with grace and understanding.
  • Experience with, or deep interest in, Executive coaching and/or leadership development.
  • Preferably local to the NYC or Chicago area, or Remote Eligible (US Based)

Why You'll Want to Work Here:

  • Competitive base salary
  • Unlimited vacation policy
  • Full medical, dental, and vision packages, 401(k)
  • Support the supporters: our Guides play such a critical role in the larger Chief Community.
  • Help thousands of Executive and C-Suite women achieve success and change the face of leadership.
  • Being part of Chief’s rocketship (with membership growth across the US and our team also growing, there are great opportunities for advancement)
  • Huge learning & professional growth opportunities (access to exclusive events, professional development, workshops, and so much more)
  • Being part of a high-performance, energetic, yet still close-knit culture of advocacy and support.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Chief are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.