About Us:

Chief’s mission is to build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We’re headquartered in New York City, with membership open in Los Angeles, Chicago, San Francisco, Boston, and Washington, DC. Our flagship locations are in NYC, LA, and Chicago.

About the Role: 

The Senior Operations Director will be responsible for building, delivering, and optimizing the operational infrastructure for Chief’s cornerstone service — Core. Modeled after YPO Forums, Core is a service for members to meet with a group of 10-12 peers to work through their deepest challenges and build a personal board of advisors. The mission of the role is to deliver a best-in-class operational experience to deliver ongoing value to members in their leadership journeys. The Core Operations Director will own the operational execution of the service nationwide.   

Responsibilities:

  • Build and optimize the operational infrastructure for the service to support Chief's scale
  • Partner with the Product organization to create automation, process improvements, and improved service for Core participants
  • Oversee all day-to-day operations of Core, including group formation, scheduling, and feedback collection
  • Track and monitor key metrics of program success, owning the service’s analytics, insights, and reporting
  • Implement strategic or operational program changes to achieve key metric goals
  • Lead the identification, prioritization, and optimization to scale the program as Chief continues to grow
  • Own the “health” metrics for all Core groups to ensure the service is successfully providing a “board of advisors” for each member within their peer group
  • Manage and continue to grow and develop the Core Ops team, including two Senior Associates today
  • Coordinate with the Head of Guide Experience and VP of Member Experience team to ensure delivery of Core logistics to both members and guides  

What We’re Looking For:

  • 10+ years of work experience, startup operations experience required
  • Strategic thinker and leader who has built and successfully managed operational processes for quickly scaling company
  • Data-oriented, you can track, understand and and communicate the success of a service or product using key metrics
  • Skilled leader who knows how to set team goals, motivate, and empower team members to achieve company goals
  • Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
  • High-energy, adaptable, and excited to learn and roll up your sleeves in a startup environment
  • Passion for the Company’s mission, positioning and impact
  • BA/BS required

Why You’ll Want to Work Here:

  • We’re a mission-driven company driving real change for women in business
  • You’ll be part of an early startup and deliver impact on a rapidly growing business
  • You’ll be a key leader working on the service central to the Chief experience
  • Attendance at inspiring experiences and events with leaders of industry
  • Competitive base salary, bonus opportunities, unlimited vacation policy, and full medical, dental, and vision packages, 401(k)



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