About Chief:

Chief’s mission is to build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, and other top-tier investors. We’re headquartered in New York City, with membership open in Los Angeles, Chicago, San Francisco, Boston, and Washington, DC. Our flagship locations are in NYC, LA, and Chicago.

About the Role:  

A Member Experience Manager at Chief is the main connection between members and Chief. The mission of the role is to build meaningful relationships with members and serve as their advocate to deliver an exceptional experience. We are looking for someone who is passionate about establishing and maintaining strong communities and relationships. The ideal candidate is an outgoing connector who thrives on building relationships, an excellent communicator, and is passionate about our mission.

Responsibilities:

  • Be the go-to resource for members in facilitating their Chief experience
  • Build relationships with members via ongoing virtual check-ins, in-person conversations at the clubhouse or events, and special touch points throughout their journey
  • Own membership retention goal by supporting members from onboarding through membership renewal
  • Leverage data to ensure members are gaining value in Chief services
  • Connect members with the broader Chief community based on their personal interests and needs
  • Solicit, analyze and present feedback on the member experience to help the team continue to iterate services that have the greatest impact and benefit

What We’re Looking For: 

  • 4+ years of relevant customer centric experience
  • Exceptional people skills and a passion for building relationships and driving value
  • Excellent written, verbal, and interpersonal communication skills — you can write emails, get on the phone, or connect in-person
  • Ability to communicate, present, and influence at all levels, including executive and C-level
  • People person who derives energy from conversations and connections 
  • Strong relationship “X-factor”
  • Proactive self-starter comfortable working in a fast-paced environment
  • Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top  

Why You’ll Want to Work Here:

  • We’re a mission-driven company driving real change for women in business
  • Exposure to top-notch executive women and powerful leaders
  • Opportunity to help build the Member Experience team and scale a business
  • Attendance at inspiring experiences and events with leaders of industry
  • Competitive base salary, unlimited vacation policy, and full medical, dental, and vision packages, 401k plan

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