About Checkr
Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of companies like Uber, Instacart, Netflix, Compass Group, and Adecco to hire great new people with an experience that’s fast, smooth, and safe.

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company and Top Company by Valuation.

About the team/role

As a Named Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment, navigate through technical workflows, and quickly win key customer stakeholders' trust. You will work with fellow professionals who succeed through collaboration, grit, and constant learning.  You will also partner directly with your assigned customers’ leadership teams through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

What you’ll do

  • Own navigating through key challenges and investigations and driving the long-term Functional/ Technical Solution Strategy for the customer along with the Customer Success Director
  • Establish great working relationships with cross-functional peers to shape Checkr’s products and services and resolve issues quickly and effectively
  • Ability to demonstrate complex business problem-solving skills. Ability to break a problem down, work with internal and external stakeholders to simplify and find creative solutions 
  • Develop a deep understanding of Checkr products, processes, and end-to-end customer workflows to respond to customer inquiries in a timely and professional manner
  • Diagnose and troubleshoot high-level  technical issues by reviewing logs (or other methods) to ensure customer satisfaction
  • Advanced program/project management skills along with detailed documentation (such as decision log) skills
  • Ability to understand customer analytics requests, ask appropriate discovery questions, and present insights/outcomes in a business context along with opportunities for future  improvements
  • Establish a deep level of trust with customers to solidify existing strategic partnerships
  • Team player who will work across the organization with Product Management and Engineering to continue improving the way we serve our customers
  • Act as a strong voice and internal advocate for customers

What you bring

  • 5+ years of Customer Success experience managing large enterprise relationships with deep technical/product needs. You have served a $20M+ book of business with your company’s largest strategic clients
  • Technical background that enables you to rapidly understand the Background Check Industry and Checkr’s software products
  • Technical ability to understand customer workflow nuances and their impact
  • Excellent written and verbal communication skills - able to simplify complex business problems in a digestible and approachable manner
  • You are flexible and tenacious, fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
  • Experience with common software applications i.e. Zendesk, Salesforce, Google Apps, etc., and the ability to conduct basic analytics using BI tools like Looker
  • Experience in a B2B software technology company. HR tech industry experience a plus
  • You enjoy planning, adjusting, executing, winning, and celebrating as a team
  • You are willing to travel up to 20% as needed for customer-facing or internal team meetings

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is  $162,700 to $220,124 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

 

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Checkr Demographic Questions

At Checkr, we firmly believe that diverse work communities matter. We know that building the best products for our diverse set of customers requires candidates and employees who bring diversity of thought and experience. We ask for you to provide the data below so that we can measure the effectiveness of our inclusive hiring programs. Note that your responses are voluntary.

Checkr is proud to be an Equal Employment Opportunity and Affirmative Action employer. Checkr does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, political affiliation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared.

I identify my gender as:







I identify as transgender:




I identify my sexual orientation as:










Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Checkr’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.