Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation

Checkr is looking for an experienced Senior Product Reliability Engineer to join the Engineering Support team, which is responsible for providing technical support to the Customer Support team and developing internal tools for improving engineering efficiency. In this role, you will be working with the customer support team in troubleshooting and resolving technical issues in a production environment. You will be working with the Product and Engineering team in conducting a Root Cause Analysis, bug triage, and bug fixes. You will be assisting in developing internal tools that will help improve engineering efficiency by preventing support issues.  If you are passionate about solving complex technical problems and want to apply innovative ideas in building tools and processes that will enable teams across Checkr to provide high-quality products and services, we want you! 

What is a typical week look like at Checkr?

  • Provide technical support by way of identifying, classifying, troubleshooting, resolving and escalating customer and partner-facing technical issues 
  • Manage the escalation process with Engineering team as necessary
  • Build out and implement the monitoring and resources required to scale the technical support function 
  • Monitor user activity and logs to proactively identify and resolve technical problems
  • Track trends in customer and partner issues to identify areas for quality improvement 
  • Leverage, create and update technical documentation to enable customers and other internal teams
  • Partnering with engineering and product teams to build out self-service tools to reduce and streamline technical support instances over time

What we value in Product Reliability Engineer:

  • You have 5+ years of experience as a Technical Support Engineer or Software Engineer or related role
  • Proficiency in Ruby or Python
  • Experience with ORMs and datastores (MySQL, MongoDB)
  • Hands-on experience working with AWS infrastructure 
  • Ability to diagnose and remediate basic technical issues
  • Ability to run through code to debug issues
  • You are a team player who can work with Customer support, product, and engineering in evaluating and prioritizing customer-facing issues
  • You like troubleshooting issues and find a root cause of a problem 
  • You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.

Brownie Points 

  • Worked at a startup 
  • Experience with modern web frameworks (Rails, React, Angular, etc.)
  • Academic background in computer science or equivalent (BS or MS)

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $129,200-$152,000.

#LI-remote

What you get

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Apply for this Job

* Required

  
  


Demographics

At Checkr, we firmly believe that diverse workplaces are better.  Our applicants and customers come from all walks of life, and to build the products to serve them best, we need an equally diverse set of employees.  Our recruiting and people practices are geared toward making that a reality, but we will always have room to grow and improve.

Candidates applying for roles at Checkr are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. To best track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, we ask that you complete the following questions.

Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared.

I identify my gender as:







I identify as transgender:




I identify my sexual orientation as:









I identify my ethnicity as:









Veteran Status



I have a physical disability:




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Checkr’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.