Checkr’s mission is to build a fairer future by improving understanding of the past. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

 

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation. 

 

As a Mid-Market Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and enjoying the full value of the Checkr solution.  You will work alongside an elite team of fellow Customer Success Managers that succeeds through collaboration, grit, and constant improvement.   

 

Our Customer Success team is proactive, intuitive, and dynamic in the sense that we work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, our team loves working to ensure that the value flowing from relationships between Checkr and our customers is maximized for all parties.

 

Responsibilities:

  • Ensure customers receive as much value out of the Checkr offering as possible, and subsequently, expand Checkr within client base and conduct successful renewals.
  • Serve as the primary contact post-sales, taking full ownership through the entire customer lifecycle, including onboarding, training, expansion, and renewals
  • Collaborate with other teams (Engineering, Product, Sales, Support and executives) to complete customer goals (use case and account activities) and, in general, to be the voice of the customer to provide visibility and/or escalations
  • Establish and maintain a mutually beneficial relationship with the key stakeholders of each customer
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success while enjoying the journey

 

What you bring:

  • 3-5 years of account management/customer service experience
  • Strong customer focus, you care about your customers and view their success as your own
  • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
  • You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
  • You learn quickly and are excited to take on challenging new projects
  • General knowledge of software applications i.e. Salesforce, Zendesk, Google Apps, etc.
  • You enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
  • Experience in the SaaS or Human Resources space is a plus

 

What you get:

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Monthly wellness stipend, home office stipend

*The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $66,000-$77,600.  This position is also eligible to participate in Checkr’s commission plan/bonus plan.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.





#LI-Remote

Apply for this Job

* Required

  
  


Demographics

At Checkr, we firmly believe that diverse workplaces are better.  Our applicants and customers come from all walks of life, and to build the products to serve them best, we need an equally diverse set of employees.  Our recruiting and people practices are geared toward making that a reality, but we will always have room to grow and improve.

Candidates applying for roles at Checkr are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. To best track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, we ask that you complete the following questions.

Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared.

I identify my gender as:







I identify as transgender:




I identify my sexual orientation as:









I identify my ethnicity as:









Veteran Status



I have a physical disability:




U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Checkr are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.