We provide game developers with a wide array of products to empower their business and help them grow. Behind the scenes is a very complex and robust system with a lot of moving parts. This role needs to understand all pieces of the Chartboost platform and diagnose even the smallest issue. Time will be split between writing code to develop tools and working with developers and internal customers. Chartboost has many clients with all levels of proficiency and we pride ourselves on providing a high level of service to all clients. The goal of this role is to continue providing and improving our world class support to game developers.

What you’ll do:

  • Help new developers integrate Chartboost SDK, test, and set up campaigns to serve their specific needs
  • Build and maintain internal tools to help solve problems and make Chartboost more efficient
  • Have a strong understanding of adtech, Chartboost, and our technology stack
  • Understand customer needs and work with product and engineering to make it happen
  • Dive into client reported issues and determine the root cause
  • Communicate best practices to mitigate future issues
  • Test reported bugs and new features
  • Write scripts to handle various customer needs
  • Handle inbound support request from customers via email, occasionally jump on a call, or attend a meeting
  • Support and teach other Chartboost employees on the technical aspects of the product. Be the go-to person for all technical questions/issues/problems in the local office
  • Communicate with teams from our HQ in SF to always be on top of any changes or arising issues
  • Create new knowledge while solving problems, and document it for the rest of your team

Who you are:

  • You know how to turn a customer into a Chartboost promoter. When they are done with you they will have tweeted and told all their friends that Chartboost is awesome
  • You have worked with web technologies and are fluent in 1 or more languages (Javascript, PHP, Python)
  • You have worked with mobile technologies and are familiar with Java & Objective-C. You may not know the full stack, but you understand how it works together
  • You are data driven and have experience with MySQL, MS-SQL, or equivalent
  • You understand networking, its pitfalls, and why that is important in this business
  • You are well versed in Mac OS (bonus:UNIX)
  • You know how to prioritize and triage, but you still do not forget about the little guy
  • You love learning, you love helping people, and you want to get people excited to use Chartboost
  • You are not scared of not knowing and you will not stop until you find the answer. You are very proactive and can learn independently
  • You have admired the Nordstrom, Apple, Ritz Carlton service ethos
  • 4 year technical degree in engineering or equivalent experience
  • Fluent in English with world-class written and verbal communication skills

Bonus points:

  • You have worked in the user acquisition space and understand CTR, IR, and eCPM
  • You have won awards for being awesome in some way at other jobs or during school
  • You have worked with xCode, Android Studio, and Unity
  • You are a gamer and understand the mechanics of games

Perks:

  • The opportunity to help build a company with the original team
  • Work in an incredible, centrally located office near Dam Square. Easily accessible by public transport and by car
  • Free daily lunch, drinks, snacks, and game room
  • 26 days of PTO and 8 holidays per year
  • Fully paid getaways, dinners, and retreats

More about us:

We are proud of the product we've built and appreciate the impact it has on other people's businesses and lives. We want to be surrounded by people who are always finding opportunities to try something new and grow. We love data and anything that helps drive intelligent decisions and always design with the user in mind.  Sounds like a fit? Join us, and be part of the team that will change the future of mobile gaming!

We are an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees and make our hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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