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Clinical Administrator (Part-Time)

Remote

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Charlie Health is looking for a dynamic individual to support our clinical team with scheduling & attendance, data collection, technology issues, and project based tasks. This candidate will play a critical role in maintaining the efficiency of our clinical team to deliver the best possible care to our clients. 

Responsibilities

  • Open groups and ensure technical setup for day's expected clients
  • Virtual interaction with clients -- welcoming them to group, answering questions
  • Facilitates client and group facilitator virtual entry during treatment session
  • Monitors group attendance and helps to contact any absent clients
  • Verifies and publishes group attendance for all days and times of treatment
  • Effectively communicates client absences, technological difficulties, or clinical concerns with relevant team members, clients, and families
  • Provides clients and families with calendar invitations and text reminders to treatment sessions
  • Track and monitor alumni or family groups as needed
  • Administer surveys
  • Other duties as assigned

Requirements

  • W2 part-time role 
  • Must be available for 10 hours/week minimum 
  • Clinical Administrators must have availability:
    • Monday - Thursday from 3-8pm MT (highly preferred) or 
    • Monday - Thursday from 10-2pm MT 
    • Friday/Saturday availability highly preferred
  • Work authorized in the United States and native or bilingual English proficiency
  • Have access to reliable technology resources & WiFi to work in a remote setting
  • Previous expertise working with teens and/or young adults in both individual and group settings is highly preferred
  • High attention to detail and ability to work independently and efficiently
  • Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR
  • Limited proficiency in Microsoft Office–Excel, or Google Sheets

This role is not presently available in New York, Colorado, Washington or California. #LI-Remote

Additional Information
The expected pay for this role will be $20.00 per hour.

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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