About Charles River Associates
Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. For nearly 60 years, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.
Position Overview
The Receptionist / Office Services Coordinator is responsible for providing excellent front desk customer service, managing administrative tasks, and supporting the overall operations of the office. This is a part-time position, and this individual is required to be onsite in our Houston office three days a week (preferably Tuesday, Wednesday, Thursday.) This role ensures smooth day-to-day office functions while also assisting various departments with tasks related to employee support, office services, and executive assistance.
Key Responsibilities:
- Reception Duties:
- Greet and assist visitors, clients, and employees in a professional and welcoming manner.
- Answer and direct phone calls to the appropriate staff.
- Manage incoming and outgoing mail, courier services, and packages.
- Coordinate meetings, including room bookings, catering, and any required audiovisual setup.
- Office Services Coordination:
- Maintain office supplies and inventory, placing orders as needed for both kitchen and office areas.
- Ensure the kitchen is clean, well-stocked, and orderly, including operating and managing dishwashers.
- Assist with onboarding new employees by providing office tours and setting up workstations.
- Oversee office bookings and maintain room availability for meetings and events.
- Maintain functional office equipment and facilities, scheduling vendor visits and submitting building maintenance requests as needed.
- Maintain parking records, requesting additions, updates and cancellations as needed.
- Maintain badge access records, activating and canceling badges as needed.
- Order bi-weekly office-wide lunches.
- Maintain and keep organized monthly office services expense receipts.
- Update office services budgets with monthly expenses.
- Provide support with planned office events.
- Administrative Support:
- Perform clerical duties, such as redirecting checks to lockbox, checking the PO box, and relaying invoices to Accounts Payable.
- Arrange dinner reservations.
- Assist in travel arrangements, preclearance, and office setup for Vice Presidents and visitors.
- Print and bind project related materials.
- Log, index and label printed project related materials.
- Assist with destruction of project related materials.
- Customer Service:
- Respond to inquiries from staff and visitors, providing information or directing them to the right resources.
- Handle any issues or complaints promptly and professionally.
Desired Qualifications:
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a receptionist or administrative role preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
- Strong communication, interpersonal, multitasking, and organizational skills.
- Ability to work in a fast-paced environment with attention to detail.
To Apply
To be considered for this position, we require the following:
- Resume – please include current address, personal email and telephone number;
- Cover letter – please describe your interest in CRA and how this role matches your goals.
Career Growth and Benefits
- We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals.
Our Commitment to Diversity
Charles River Associates is an equal opportunity employer (EOE/AAE). As part of our focus on equity and inclusion, we work to ensure a fair and consistent hiring process. We celebrate diversity and we are committed to an inclusive work environment.
