Note: This is a temporary-to-permanent position. After an initial 6-month trial period, the candidate will transition immediately into a full-time role, provided performance expectations are met and the company hiring need still exists.

At Charles River, we take great pride in our success at attracting and retaining some of the most talented and most creative problem-solvers in the field. We are currently seeking a Desktop Support Specialist in our Finance & Administration division. Charles River is a 100% employee-owned company, encouraging employee participation, innovation, and responsibility, and we are proud to have been recently selected as one of the Boston Business Journal’s 2017 Best Places to Work in Boston!

Job Overview:

  • Work on a small team to process IT tickets while appropriately prioritizing and evaluating user/business impact
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and peripherals
  • Document and maintain asset inventory, internal procedures, and troubleshoot guide for end-users

Primary Responsibilities:

  • Identify and learn appropriate software and hardware used by organization
  • Setup new user accounts in AD and email accounts in Exchange
  • Take ownership of help desk tickets and work to meet company SLAs
  • Install, scan, and troubleshoot applications such as Microsoft Office, Google Chrome, Firefox, Adobe Creative Cloud, Anti-Virus and other third party applications
  • Help maintain a healthy network by monitoring uptime and checking logs
  • Work on mobile devices such as iPhones, Android, and Tablets
  • Provide A/V support to conference rooms
  • Install local and network printers and other peripherals
  • Work on infrastructure projects assigned by management
  • Stay abreast of current technology in a changing environment
  • Identify emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Use knowledge to recommend, develop and/or implement information technology solutions to enhance organizational success

Requirements:

  • Associates degree in Information Technology or related experience
  • 2-3+ years of experience providing desktop support in a professional environment
  • Demonstrated success in a customer support role
  • Provide off-hour support on some evenings and weekends
  • Experience with current Windows OS (Windows 2008/2012/2016, Windows 7/10)
  • Some experience with Active Directory, Group Policy, Microsoft Office and SCCM

Skills/Abilities:

  • Must be able to crouch, crawl, and lift 50lbs
  • Some experience with VMware, Mobile Devices, and macOS
  • Good communication (verbal and written) skills
  • Ability to operate under minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
  • Remote travel optional

Benefits:

Charles River Analytics offers competitive compensation plus bonus and profit-sharing, with an attractive benefits package including: 100% employer-paid medical and dental insurance, as well as vision, life and disability insurance, paid maternity/paternity leave, tuition reimbursement, monthly gym allowance, free parking, generous paid time off, and a casual environment. We are also accessible by public transportation.

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